Category: 01. Constructor chatbots

The Zenvia Customer Cloud Chatbot Constructor offers all the necessary tools for any user to create an efficient and personalized chatbot. Through it, you can develop conversational flows that incorporate artificial intelligence, providing more humanized interactions and a more personalized customer

Learn about all the possible content you can add to your chatbot's flow. This content allows you to develop your virtual assistant, determining how it should greet users and what actions it should perform. There are three types of content available, and in this article, we present them all separatel

Welcome to the Chatbot Constructor! Learning how to create blocks and connect them is the first step to a functional and comprehensible conversational flow design. In this article, you will learn the basics by creating a basic conversation flow. For this, we will create a new chatbot as a test. Acc

In Destinations, you decide where the conversation goes depending on the user's responses. The conversation can follow two types of destinations: a specific block or a default block. The settings for the path the conversation should follow can be for a: Specific Destination You use a specific block

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

Creating a conversational flow is the process where you configure the chatbot to serve your customers. In this article, you will find a detailed tutorial on how to design the bot structure in the Constructor, using the available content. Read carefully and use this material as a basis to have autono