Consulting chatbot conversations
Important: Before following the instructions, make sure the feature is available for your access profile.On the Conversations screen, you can view all the interactions carried out by your chatbots. This space allows you to track how the interactions happened, search for specific customer information
Optimize the Customer Journey with the Flow Map
Important: Before following the instructions, make sure the feature is available for your access profile and your plan. The Flow Map is available starting from the Expert plan.In Zenvia Customer Cloud, the Flow Maps functionality allows understanding and optimizing the customer journey when interact