01. Analyze Calls provided by Chatbots
In the Zenvia Customer Cloud, the Calls (Chatbot inbox) tab is responsible for providing a complete record of the data from the services performed by the created chatbots.
For companies looking to enhance their customer service experience, analyzing this information is an excellent advantage as it a
02. Optimize the Customer Journey with the Flow Map
In Zenvia Customer Cloud, the Flow Map feature enables understanding and optimizing the customer journey for those interacting with the chatbot, providing valuable insights into how users progress through the conversation flow and at which points there is a higher dropout rate.
To grasp it in practi