Category: External Products

By enabling the WhatsApp channel you allow all messages sent to the contracted number to reach Zenvia Chat.   WhatsApp is one of the world's most popular instant messaging platforms, allowing users to exchange text messages, voice and video calls, share media and documents. WhatsApp stands out for i

The Automatic Messages feature are messages that can be fired based on triggers, using variables in the text, configuring different departments and establishing recurrence of sending, i.e. after how long (it is possible to configure the time) the message will be resent. This feature allows the custo

The Custom Analytics functionality allows downloading analyses based on specific needs. The goal is to enable the Operation Administrator to extract custom analyses, allowing the export of specific data.  ⚠️ Attention: This new functionality is available only for the Advanced Plan. This article will

The objective of the Content Filter feature is to allow the Zenvia Chat Administrator to block the sending and/or receiving of offensive words and files, in order to maintain security and respect in communication with customers. This content filter is important because it helps protect your customer

The Dashboard is Zenvia Chat's home screen and provides quick and simple information on what is happening in real time (updates of the day) in the Administrator environment. Through this Dashboard you can check information on calls, agent productivity and performance, calls in the queue, pending or

This feature shows the entire list of customer contacts available. It allows you to add, import and export this contact list. To access this feature, go to Zenvia Chat - Administrator profile >  Service > Contact list. On this screen you can search for a contact in the search field and also view th

The Workdays feature allows the account administrator to define customized working hours, according to their preference, for the agents in an operation. With this, the administrator can define the number of hours per day that the agent must work. This setting can be selected for both weekdays and we

In this article, see the available features on Zenvia Chat, and its particularities when logging in. First, access the Zenvia platform, go to Products > External Products > Zenvia Chat. With your account created, you can log in using email and password or through social login. Login with email and p

In Zenvia Chat you can change your password and profile photo. To do this, log in to Zenvia Chat - Administrator Profile, then access the menu in the top right-hand corner. As shown in the image. If you want to change your profile photo, click on the photo icon and select the photo you want from yo

Welcome to Zenvia Chat! With a Zenvia Chat account, you have access to features that can transform your customer's chat experience. To create a new account, access Zenvia Chat and select the option Create Account. Enter your name, email, phone number, and password. Before proceeding, make sure to re