Category: 03. Message templates

Registering your email message templates in Zenvia Customer Cloud is simple and intuitive. Before you begin, ensure that the email channel is integrated with your account. ⚠️ Attention: This feature is only available to users with Operator or Admin profiles. To manage and create your email templates

Registering your SMS message templates in Zenvia Customer Cloud is simple and intuitive. Before you start, make sure that the SMS channel is integrated with your account. ⚠️ Attention: This feature is only available to users with Operator or Admin profiles. To manage and create your SMS templates, g

Registering your RCS message templates on Zenvia Customer Cloud is simple and intuitive. Before starting, make sure that the RCS channel is integrated with your account. ⚠️ Attention: This feature is only available to users with Operator or Admin profiles. To manage and create your RCS templates, go

The Message Template Library functionality is a bank of WhatsApp message templates that you can use to send to your customers. These are pre-approved templates by Zenvia, which you can add to use according to your preference. The WhatsApp Message Template Library offers efficiency and time savings,

After selecting the message templates in the Template library, they will go through Meta's approval process. Once approved, these message templates will appear here, in the General list of templates, and will be available for use. By using message templates, you ensure standardization, allowing cons

Registering message templates in Zenvia Customer Cloud is easy and intuitive! After integrating the WhatsApp channel, access the bottom left menu, Settings > Message Templates. You have two buttons available on the top right side: Dispatch Report or Create New Template. When selecting the Dispatc