Category: 10.3 Message templates

Message templates, also called templates, are standardized and pre-approved messages by WhatsApp, used to initiate conversations following Meta's guidelines. In this article, you will find best practices for creating templates, structuring messages, and using them correctly in Zenvia Customer Cloud.

Registering your RCS message templates on Zenvia Customer Cloud is simple and intuitive. Before starting, make sure that the RCS channel is integrated with your account. ⚠️ Attention: This feature is only available to users with Operator or Admin profiles. To manage and create your RCS templates, go

Email message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a welcome campaign template, which will be automatically sent whenever a new customer signs up. In this guide, we will show you step by st

SMS message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a welcome campaign template that will be automatically sent whenever a new customer registers. In this guide, we will show you the step-by-s

The Message Template Library functionality is a bank of WhatsApp message templates that you can use to send to your customers. These are pre-approved templates by Zenvia, which you can add to use according to your preference. The WhatsApp Message Template Library offers efficiency and time savings,

After selecting the message templates in the Template library, they will go through Meta's approval process. Once approved, these message templates will appear here, in the General list of templates, and will be available for use. By using message templates, you ensure standardization, allowing cons

If your message template was rejected on WhatsApp, don’t worry! You can edit the template, correct what is needed or even create a new one, aligned with the platform guidelines.  This article will help you understand the most common reasons for disapproval and how to adjust your template to increase

WhatsApp message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a template for a welcome campaign, which will be automatically sent whenever a new customer registers. ⚠️ Attention: Message templates