Category: 05. Meta

Check out the main limitations of the WhatsApp in Zenvia Conversion. Message Templates in Zenvia ConversionDue to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writte

Learn how you can make your customers contact you through a link or QR Code

Create a direct link to your Instagram inbox using Meta’s official shortcut: ig.me. This link allows customers to be redirected straight into a conversation with your business account quickly and easily. You can share this link on: Your website or blogNewsletters (emails)Promotional campaignsOther d

Like WhatsApp, using the integration with Instagram Messages has a variable cost that will be added to your plan in Zenvia Conversion. Why Use Sessions in Zenvia Conversion?The Facebook API offers several benefits for companies, mainly by enhancing the handling of inquiries through complementary too

How to send clients to a certain group. Zenvia Conversion allows you to create distribution settings for clients who contact your business via WhatsApp.  You can set these guidelines by going to Customer service channels >WhatsApp. You’ll see two options on the screen: Assigned to: and Availab

Why is it limited when I can start a conversation? What are the costs of using the Facebook API? Just like WhatsApp, using the integration with Facebook Messenger has a variable login cost, which will be added to the plan you have contracted with Zenvia Conversion.   Why are Zenvia Conversion sess

Learn how you can send your Facebook product catalog via WhatsApp Create a Catalog 1 - Access your Commerce Manager page in your Facebook Business Manager (https://business.facebook.com/commerce/) and press on “Add a Catalog”:   2 - Setup your catalog configuration and rename it to your company n

The green badge on WhatsApp is a validation of your company's authenticity in the eyes of your customers. Its primary benefit is to provide increased security and trust in your interactions.  To obtain this verification badge, it's essential to meet specific requirements. Learn about these requireme

Understand why it's important to create a Facebook Business Manager.  Facebook's Manager is an indispensable tool for your business. It has many benefits, including the ability to: Manage multiple Facebook accounts and pages from the same platform; Authorize different permission levels in accord

Learn how it works and how we configure the WhatsApp Business API integration   Zenvia Conversion's integration with WhatsApp Business allows you to track all the conversations your business has via WhatsApp so that you can monitor and improve them. You can also add notes and reminders, and schedu