02. My access to Zenvia Customer Cloud is restricted. What should I do?
Your account may have been temporarily blocked due to non-payment, identification of fraudulent activities, or a request to cancel the contract.
⚠️ Attention: Note that, in blocked accounts, the software navigation menus are displayed with a closed padlock icon , indicating restricted access. Even w
01. Plans and contracts in Zenvia Customer Cloud
The subscription to a Zenvia Customer Cloud plan must be made on the Zenvia website. It is necessary to combine a Software Plan with a Channel Package.
Software PlanThis plan includes Zenvia Customer Cloud features, as well as the number of InteractionZ and users.
InteractionZ: These are interaction
03. How to change my plan
Change your plan directly in the Zenvia Customer Cloud. You can easily and quickly change your subscription by following the steps below.
⚠️ Attention: The plan change can only be made by users with the Admin profile.
Step-by-step guide to change your plan
Log in to your Zenvia Customer Cloud accou