Category: 11. Settings

The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions. Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in

The integration between Tiny and Zenvia Customer Cloud allows you to automatically import your contact base, making it easier to use the data stored in Tiny for various communication journeys offered by Zenvia Customer Cloud. The process is simple: just start by generating the API Token in Tiny and

Zenvia Customer Cloud allows you to perform automations through our available channel APIs. To use the features, simply register in the solution and obtain the necessary credentials, as explained in this article. Then, you can integrate our Multichannel API into your system and communicate with your

Manage the users added in Zenvia Customer Cloud and define which software features each can access. ⚠️ Attention:  Only users with the Admin profile can grant access permissions and have access to all account functionalities. Restricted profiles: Viewer, Agent, and Operator have specific access perm

Below, learn the step-by-step process to integrate the Microvix Enterprise Management System with Zenvia Customer Cloud. ⚠️ Attention: This integration is only available to users with Viewer or Admin profiles and for the Specialist, Expert, Professional, and Enterprise plans. 💡 Tip: Learn more deta

Microvix is an Enterprise Management System designed to organize and centralize all business data. It is a great option for retail companies, especially store chains and franchises that require real-time management and integrated control. The benefits of this integration are numerous, such as a unif

In this article, see examples of actions that can be taken using the integration between Microvix, an Enterprise Management System, and Zenvia Customer Cloud. 💡 Tip: Learn more details about Microvix and what is possible with this integration in the article Integrating Microvix with Zenvia Customer

Message templates, also called templates, are standardized and pre-approved messages by WhatsApp, used to initiate conversations following Meta's guidelines. In this article, you will find best practices for creating templates, structuring messages, and using them correctly in Zenvia Customer Cloud.

Instagram is a messaging platform that allows sending texts, photos, videos with effects, and personalized interactions such as selfie stickers and reactions. In Zenvia Customer Cloud, it is available as a channel for Commercial Support, Customer Support, and Chatbots. ⚠️ Attention: The integration

Managing your WhatsApp account ensures that it is configured according to your needs and preferences. After activating the channel, you can: Customize the profile: Change your account’s appearance by updating the profile picture, name, description, and other associated information. Set data storage: