Each user added to Zenvia Customer Cloud is assigned an access profile that defines which system features they can use.
These profiles are configured to control access to all features of Zenvia Customer Cloud, ensuring that each user has only the permissions relevant to their role.
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As an Administrator of the account, you can deactivate or delete users from your organization.
Deactivate: The user loses access but can be reactivated at any time without losing data or settings.
Delete: Deletion is permanent. If the user needs to be added back, they will have to be registered as
Users are people who will effectively access and use Zenvia Customer Cloud. They can be assigned to service groups as needed.
⚠️ Attention: Only users with the Admin profile can create and manage organization users.
Types of user profilesEach user must be linked to a profile that defines their acces
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