Category: Zenvia Customer Cloud

Users are people who will effectively access and use Zenvia Customer Cloud. They can be assigned to service groups as needed. ⚠️ Attention: Only users with the Admin profile can create and manage organization users. Types of user profiles Each user must be linked to a profile that defines their acce

The flow chatbot allows you to automate communication with your users, guiding them through a series of predefined steps. These steps can range from a simple welcome message to collecting information such as an email or phone number. By defining a flow, you create a clear and logical path for the us

InteractionZ is the term that describes message interactions between a company and a contact, which can be active or receptive. Active interactions are messages sent directly by the company to the contact's device, while receptive interactions are those initiated by the contact in response to these

Welcome to Zenvia Customer Cloud! Create an account and access a single multichannel solution that centralizes and manages your customer data with greater operational efficiency. The first step to create an account is to choose a plan. You can sign up for a Zenvia Customer Cloud plan on Zenvia websi

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

The Knowledge screen is the repository of content that the chatbot uses to provide responses to users. This is where you determine which content your Chatbot should consult during the conversation. It can perform two functions:  Generate responses during conversations: The chatbot consults this cont

The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions. Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in

In Zenvia Customer Cloud, organizations are accounts that group other subaccounts. There are two types of organizations: Main organization: your main account of origin. Suborganizations: are part of a main organization. Each user has access to at least one organization. Access organizations In the

Resolve your doubts about the use of international and regional phone prefix codes to ensure your contacts' accuracy in message broadcasts, and learn how to avoid errors and additional charges in Zenvia Customer Cloud's broadcasts. Why should I review the international and regional phone prefix code

11/14 Delete or duplicate a block in the flow chatbot builder You can now delete or duplicate blocks more easily! Just click on the icon located to the right of the block and choose the desired action, simplifying the management and organization of your flows. Chatbot List New feature 11/07 Extra f