Telegram is an instant messaging application that offers a range of features, including group chat, voice and video calls, file sharing and an open application programming interface (API) that allows the development of bots and custom integrations. One of the distinctive aspects of Telegram are its

This setting allows you to enable the automatic closure of a call in the event of user inactivity, and is valid for the WhatsApp, Web Chat, Facebook, Telegram and Mercado Libre channels.  Automatically closing a call reduces customer waiting times, increases responsiveness and improves customer sati

Automatic Closure is a feature in the conversation settings of the Support Service module that automatically closes a chat in cases of customer inactivity for more than 7200 seconds, after the issue is resolved, or when all agents are outside working hours. After that, a ticket or action is generate

Zenvia Chat is a customer service tool that allows you to manage different service channels in a single environment, as well as providing administrators with a management view with dashboards and reports. Simplify your customer service with a complete, easy-to-manage multichannel tool. With omnichan

This API enables querying data from interactions carried out via Zenvia Chat, in accordance with reports currently extracted from the Administration interface. TOKEN The access token for the API can be generated in the Administration interface through the menu: Settings Integrations API Link: https

This article explains briefly and practically the stages of the deployment process, the necessary configurations and responsibilities. ⚠️ Attention: In order for Zenvia Chat to work with a chatbot hosted on Zenvia Bots, it is necessary to contact Zenvia to include the overflow component in the conv

With API integration, you can create a fully customized chat within your website or app.  To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API. To get started, simply click on the API tab in the top menu and then fill in the integration details on

Do I need to pay to start using it? No, you don’t. As soon as your account is activated, you can start using it. The billing will come afterward.   When will I receive the invoice? The invoice is sent between the second and third business day of each month to the email of the person who made the pur

Here at Zenvia we believe that you should have the opportunity to explore our products and their functionalities to the full, which is why it's so important to know everything they offer. Check out our Q&A and ask your questions about the Plans available on Zenvia Chat. I want to increase my licens

🌎 By Humanz for Humans: Welcome to the Zenvia Chat Help Center. Our documentation is divided into three categories: Concept and Access: tool concepts and instructions for accessing it; Getting Started: an overview of the tool and its main features; Features and Functions: user manuals for operatin

The Sandbox Tests module is designed to provide and streamline the process of testing our APIs.It offers a secure environment where developers can perform quick tests of multichannel APIs before implementing integrations in their production environments. Therefore, testing requires technical knowled

The Analytics Panel is an information management and data visualization tool that allows you to analyze platform usage indicators and monitor messages from Zenvia's tools and channels. In this article, we detail the features of message traffic tracking and teach you how to use this tool. Message tra

Start your journey with Zenvia Customer Cloud integrations for Devs (APIs)Get resources, information and tutorials to start using our APIs.Test in Sandbox Connect  Sandbox traffic is not charged, but to use this feature, an active plan is required. Zenvia Customer Cloud is a web software solution th

Departments are specific areas within a company that determine how employees divide their tasks. In Zenvia Chat, you can create or edit departments to allocate agents to different departments according to their role, such as: support, sales, finance, legal, etc. In this article you'll see how to ac

In this Channels report, we have access to information regarding service across all channels (except the voice channel, which has a separate report due to its unique characteristics). To access the digital channels, go to Zenvia Chat - Admin Profile > Analysis > Channels. At the top of the page, we