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Results found: 193
Transfers in WhatsApp
How to send clients to a certain group.
Zenvia Conversion allows you to create distribution settings for clients who contact your business via WhatsApp.
You can set these guidelines by going to Customer service channels >WhatsApp.
You’ll see two options on the screen: Assigned to: and Availab
06. WhatsApp channel
By enabling the WhatsApp channel you allow all messages sent to the contracted number to reach Zenvia Chat.
WhatsApp is one of the world's most popular instant messaging platforms, allowing users to exchange text messages, voice and video calls, share media and documents. WhatsApp stands out for i
Send media messages with WhatsApp
To send WhatsApp messages that include media, it's necessary to:
Have a message template pre-approved by Meta within Zenvia Customer Cloud.Provide a media link during the setup of the message.⚠️ Attention: This feature is available only for users with the Operator and Admin profiles.
Sending a messa
WhatsApp rules and definitions
Below, you will find answers to some frequently asked questions related to account activation, message templates, session opening, and WhatsApp number classification.
Account Activation How to activate the WhatsApp Business number?To activate your WhatsApp Business number, follow these steps:Create
05. WhatsApp Message Template Library
The Message Template Library functionality is a bank of WhatsApp message templates that you can use to send to your customers. These are pre-approved templates by Zenvia, which you can add to use according to your preference.
The WhatsApp Message Template Library offers efficiency and time savings,
Limitations of WhatsApp Business API
Check out the main limitations of the WhatsApp in Zenvia Conversion.
Message Templates in Zenvia Conversion
Due to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writ
What is a WhatsApp session
The WhatsApp Business API offers several advantages for businesses, with one of the main benefits being the ability for multiple users to access the same WhatsApp account. At Zenvia Conversion, we use the official WhatsApp API, which has defined rules to prevent misuse of the platform.
What is a ses
How does WhatsApp Business API works
Learn how it works and how we configure the WhatsApp Business API integration
Zenvia Conversion's integration with WhatsApp Business allows you to track all the conversations your business has via WhatsApp so that you can monitor and improve them.
You can also add notes and reminders, and schedu
How to send WhatsApp Broadcast Messages
At Zenvia Conversion, we understand how useful it is for companies to be able to send mass messages through WhatsApp while still complying with all the app's policies.
To send your template via mass broadcast, follow these steps:
1 - Go to the Contact Panel.
2 - After selecting the multiple recipien
WhatsApp Message Templates in Zenvia Conversion
Discover how to create message templates for WhatsApp and optimize your communications in Zenvia Conversion
WhatsApp Business monitoring and violations policy
WhatsApp monitors and alerts business accounts that repeatedly violate the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, or the WhatsApp Business Terms of Service.
Activity notice: How does it work?WhatsApp Business accounts that violate these policies receive a notification with
Steps to export your WhatsApp contacts list
The objective of this article is to help you migrate your contact database, which is stored in your WhatsApp (whether it's Common or Business API) or in your phone's contact list, and transfer them to your Zenvia Conversion account.
If the import list is small, averaging about ten contacts or so, yo
14. Assigning customer service in WhatsApp broadcasts
Allow new customer service inquiries initiated by a campaign to be directed to a specific groups or agents.
Customer service assignment enables you to manage responses from mass WhatsApp broadcasts, distributing inquiries among your team members.
⚠️ Attention: This feature is available only to users
04. Send WhatsApp messages in Zenvia Customer Cloud
Mass messaging through WhatsApp is an effective strategy to establish direct communication and reach a large number of recipients quickly and personalized. The channel features capabilities that allow the sending of messages with images, videos, emojis, response buttons, and links leading directly t
What is the Migration Between BPS/WhatsApp Providers
Understand what the migration between WhatsApp providers consists of and what the benefits are.
The WhatsApp Business API enables number portability between providers, also known as BSPs (Business Solution Providers), but what does that mean? And what are the benefits can it bring?
This feature
10. Notification of WhatsApp Templates via Zenvia Chat
The WhatsApp Template Notification feature allows agents to send notifications (WhatsApp HSM) in a conversation that already has a service history in Zenvia Chat.
This enables the agent to re-establish contact easily through an active message for customers who have already been assisted via Zenvia C
12. WhatsApp account settings in Zenvia Customer Cloud
Managing your WhatsApp account ensures that it is configured according to your needs and preferences. After activating the channel, you can:
Customize the profile: Change your account’s appearance by updating the profile picture, name, description, and other associated information.
Set data storage:
How to integrate Facebook Ads with my WhatsApp line
Use this tool if you want to centralize all your communications in WhatsApp
This process just takes a few simple steps, do this so that messages get to your agents:
1 - Go to business.facebook.com then select your business and the corresponding ad account.
2 - In the Campaigns tab, click Create:
How to send bulk WhatsApp messages on Zenvia Attraction
Learn how to send bulk WhatsApp messages, integrated with Zenvia Conversion, by Zenvia Attraction.
To carry out bulk shoots from Zenvia Attraction, access the platform through app.zenvia.com with the same login and password used in Zenvia Conversion.
Then, access the Products top menu and then sel
04. Integrating the WhatsApp channel into Zenvia Customer Cloud
The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions.
Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in
Frequently asked questions about WhatsApp line at Zenvia Conversion
What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API?
Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives.
WhatsApp Business adds basic features fo
How to create a link to your WhatsApp number
Learn how you can make your customers contact you through a link or QR Code
[Enterprise] Chat Settings: Groups, Apps, Facebook Messenger, and WhatsApp
The Chat Settings allow you to centralize communication with customers across multiple channels, such as Facebook Messenger and WhatsApp, as well as configure chat groups and support apps.
This article guides you on configuring channels to optimize the customer experience and support efficiency, ex
16. Transfer contacts to sales support in WhatsApp broadcasts
Send WhatsApp messages in bulk and maintain conversations with your customers through human or automated support in Zenvia Customer Cloud. This ensures a continuous and smooth experience for your customers, while also increasing your chances of sales and conversion.
SpecificationsSupported Channel:
Start a customer service with a WhatsApp Message Template
Message templates in Zenvia Customer Cloud are used to initiate or reestablish a conversation in the Customer Inbox.
These templates, created by you, undergo content validation by Meta, ensuring their effectiveness. Once approved, they can be used to initiate conversations with your contact base.
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Ads that click to WhatsApp, Facebook Messenger or Instagram Direct
Learn how to use this tool in your business
By creating click ads for WhatsApp/Facebook Messenger/Instagram Direct you can redirect your leads directly to the inbox of each of these three channels. Here are the first steps to do this:
Through WhatsApp
With Ads that click to WhatsApp, you can
04. Registration of WhatsApp message templates in Zenvia Customer Cloud
WhatsApp message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a template for a welcome campaign, which will be automatically sent whenever a new customer registers.
⚠️ Attention: Message templates
08. Best practices for creating and sending WhatsApp message templates
Message templates, also called templates, are standardized and pre-approved messages by WhatsApp, used to initiate conversations following Meta's guidelines. In this article, you will find best practices for creating templates, structuring messages, and using them correctly in Zenvia Customer Cloud.
07. How to adjust and correct rejected templates on WhatsApp
If your message template was rejected on WhatsApp, you can edit it, delete it, and create a new one to ensure compliance with the platform's guidelines.
How to Edit or Delete a Message TemplateGo to Settings > Message Templates > WhatsApp.Find the rejected template.Click on the template options menu
11. How to use WhatsApp Flows in a Flow based Chatbot
Integrate the interactive messaging features offered by WhatsApp from Meta into your flow-based chatbot and provide more dynamic and efficient conversational experiences.
WhatsApp Flows is a feature that allows the creation of conversational flows within WhatsApp. Some examples include automated res
How to change the profile picture of your WhatsApp line or channel
This article provides step-by-step instructions for adding or changing the profile picture on your Zenvia Conversion channels and lines. We also include information about permitted image formats and sizes so you can complete the process without errors.
How to change the channel profile pictureAccess
Most used plugins and how to add the WhatsApp button to your website
WhatsApp plugins are software extensions or components that allow you to add a WhatsApp chat button or functionality to your website for direct communication with users.
Having a WhatsApp button on your website can facilitate communication with your audience. In this article, we have compiled some p
Requirements to request verification (the green badge) of your line in WhatsApp Business
The green badge on WhatsApp is a validation of your company's authenticity in the eyes of your customers. Its primary benefit is to provide increased security and trust in your interactions.
To obtain this verification badge, it's essential to meet specific requirements. Learn about these requireme
Can I Reuse my Number if I Already Started Using Zenvia Conversion
Once you start using Zenvia Conversion with the WhatsApp Business API, you cannot use that number without another API provider. This is because WhatsApp's user policies do not allow a WhatsApp Business API account to be switched to a basic Business or personal account.
However, you still have so
Link a Meta account to create Ads
To run ads with a click to WhatsApp, it is necessary to connect your Facebook Page to WhatsApp Business.
If you receive the error message when boosting a post in Zenvia Customer Cloud: "It was not possible to create the ad. Access your Meta Business Manager and check if there is a linked WhatsApp ac
Error sending messages in Zenvia Conversion
Discover if your customer's contact number is valid or not in this guide to help you better understand message sending errors in Zenvia Conversion.
Possible Errors in Message Sending
Invalid Number on WhatsApp
It may happen that when adding a new contact and trying to send a message template to sta
How to perform Business Verification on Facebook
Learn how to verify your business on Facebook to access WhatsApp functions
How to request contact details with Zenvia Conversion Bots
With Zenvia Conversion Bots you can request your client's name, email, and WhatsApp.
To activate this feature:
1- Go to Customer service channels
2- Select the channel. This can be one of your WhatsApp lines or a Facebook page.
3- In Zenvia Conversion Bots, select the Ask for contact i
How to set a greeting message for other sources
Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
To activate this function, follow the steps explained below:
1 - Go to Conversation Channels on the left menu and choose the channel of your business (WhatsApp or Fac
Zenvia Conversion Features
Answers to common questions about Zenvia Conversion's various features
Can you send bulk messages through WhatsApp?
Yes, the feature is called "Distribution Lists" and allows you to send between 100 messages (basic plans) and 500 messages (PRO plans) a day and with WhatsApp's official approval
How to Bring Leads from Google Ads into Zenvia Conversion
Learn how to transfer incoming leads from an ad to a conversation in WhatsApp, Facebook Messenger, or Instagram
Often, businesses create ads in order to redirect leads to a conversation in WhatsApp. However, this isn't possible to do directly using Google Ads. You can't send WhatsApp messages di
How to send GIFs on Zenvia Conversion
Improve your conversations with clients by sending GIFs.
It's very simple to use GIF's in your conversations! Go to any conversation and click on the emoji icon > then select "GIF":
Just like you do in WhatsApp, browse through the different categories or place a term in the search engine.
N
What is Zenvia Conversion
Zenvia Conversion is a solution that centralizes customer service across multiple channels, such as WhatsApp, Facebook Messenger, Instagram, and Webchat. It allows for quicker sending and receiving of messages to boost sales, increase conversion rates, and provide a better sales service experience.
01. Overview of Channels in Zenvia Customer Cloud
The Channels module of our solution integrates conversational channels with other Zenvia Customer Cloud modules, allowing your company to provide effective customer service through practical and unified communication.
⚠️ Attention: This feature is only available to users with Operator or Admin profi
06. General list of Zenvia Customer Cloud message templates
After selecting the message templates in the Template library, they will go through Meta's approval process. Once approved, these message templates will appear here, in the General list of templates, and will be available for use.
By using message templates, you ensure standardization, allowing cons
Unverified Trial and Extended Trial
To set up your first line with Zenvia Conversion, you'll start with the trial version of the product, which can be limited or extended
Once your business has completed the registration process, you will be able to send messages, even before WhatsApp verifies your business. Meta/WhatsApp refers t
07. Customer assignment in the Chatbot
Customer assignment ensures that a client is always served by the same sales agent responsible for their account. For example, a client in negotiation or part of an active sales portfolio is directed to the designated agent, ensuring continuity in the relationship and greater accuracy in commercial
Conversational Channels
Learn what conversational channels are and how to configure them.
What are conversational channels?
At Zenvia Conversion, we use "conversational channels" to refer to the methods we use to communicate with our clients.
Which channels does Zenvia Conversion currently have available?
The ch
Boost post
Boosting posts allows you to increase the reach of your posts and attract more interactions.
By turning a post into an ad with a click to WhatsApp, you can direct communication to a specific audience by choosing characteristics such as location and interests. This way, you facilitate direct contact
06. Transfer contacts for sales chat in automation flows
Automatically transfer contacts who respond to your campaign to support with a specific agent or team. This way, you will increase the chances of conversion by making the most of each interaction.
In this article, learn how to set up the transfer in an automation flow.
Understand the feature Before
All available articles
Welcome to Zenvia Customer Cloud's Help Center! On this page, you will find all the usage documentation for Zenvia Customer Cloud organized by categories, following the software’s side menu. We also have complementary materials for developers and a FAQ section.
For Devs Learn about the API integrat
Contact profile in Zenvia Customer Cloud
Your communications achieve better results when you know your audience better. In Zenvia Customer Cloud, you can consult all the information and events related to each customer directly in the contact's profile.
⚠️ Attention: Users with the Agent profile can only view contact data. Only users with t
How to integrate Zenvia Attraction with my Zenvia Conversion account
Zenvia Attraction is a mass messaging platform for marketing campaigns across channels such as SMS, Email, WhatsApp, and RCS. And Zenvia Conversion is a solution to simplify communication and conversion for your sales strategies.
Integration with Zenvia Conversion allows you to unify the processes o
03. Broadcast report in Zenvia Customer Cloud
Zenvia Customer Cloud broadcast report provides information to monitor and track the technical details of your communications, such as broadcast status, contact data, respondents, and common errors in sending.
⚠️ Attention: This feature is only available to users with the Viewer, Operator or Admin p
01. Ads analysis in Zenvia Customer Cloud
Analyze the performance of your broadcasts messages and campaigns created on Meta (Click to WhatsApp) in the Zenvia Customer Cloud Campaigns report.
With this report, you can evaluate how many people responded, which ones converted into sales, and the financial return on your investments.
In this ar
03. Sending Message Templates in Support Chat and Tickets
Message templates are used to initiate or resume a customer support interaction. Meta requires the use of these pre-approved templates to ensure compliance with their policies, prevent spam, and protect user experience.
All templates must be approved before being sent to ensure that the messages ar
01. Support Inbox
The Support Inbox is a feature of the Zenvia Customer Cloud's Support Service module, where conversations between agents and customers occur via tickets.
In the Support Inbox, you can view conversations organized by status: Open, In Queue, Pending, and Expired. Use filters to sort conversations by o
Performance Dashboard in Zenvia Conversion
The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.
For instance, suppose your company created a campaign for Black Friday and sent it to 100
Frequently asked questions Zenvia Chat - FAQ
Do I need to pay to start using it?
No, you don’t. As soon as your account is activated, you can start using it. The billing will come afterward.
When will I receive the invoice?
The invoice is sent between the second and third business day of each month to the email of the person who made the pur
Quick guide to Zenvia Conversion initial settings
Welcome to Zenvia Conversion. We're happy to have you here!
Learn more about our features and find out how to set up your Zenvia Conversion account by accessing the articles below:
Concept and Access
How to log inRequirements to request verification (green badge) for your WhatsApp Business lineWhat
01. Consumption report in Zenvia Customer Cloud
The consumption report provides a detailed view of the usage of the plan contracted by your organization, allowing you to monitor the volume by channel, InteractionZ, and users. Additionally, it enables you to monitor the billing estimate for the current month and compare it with previous months.
Wi
Transactional Messages with Zapier
With Zapier, you can send automated messages without needing to know how to code.
This guide will show you how to use Zenvia Conversion to pull contact details from a Google Sheets spreadsheet and use them to send an automated WhatsApp message.
Step-by-stepCreate a Zap in Zapier
Go to Zapier.com and
06. Send and receive RCS messages in Sales
Send and receive RCS messages directly in Sales and provide an integrated and smooth service experience.
⚠️ Attention: This feature is available for users with the Agent, Operator, and Admin profiles.
How RCS works in Sales
RCS Message Overflow: RCS messages sent through mass blasts or by Chatbots
Media sizes and formats accepted in Zenvia Conversion
Check what are the limitations on sending media according to WhatsApp
Can Zenvia Conversion send audio messages? How large can the files be and in what format?
Yes! We support AAC, M4A, AMR, OGG, and Opus file types. The maximum file size is 16 MB.
Can you send documents using Zenvia Con
Ads overview: Requirements and performance analysis
Click-to-WhatsApp ads connect your audience directly to your business, allowing users to be directed to a conversation on WhatsApp with just one click. This functionality enables immediate initiation of commercial interactions and facilitates contact with potential customers.
By using click-to-Whats
Release Notes 2024
12/18 Segmentation by Sentiments in the Contact Manager
Based on contact interactions, Artificial Intelligence performs a sentiment analysis that identifies emotions expressed in conversations. This information can be used to filter contacts in the database and create segmentation rules, enabling yo
04. Serving customers - Service Inbox
One of the most important pillars of Zenvia Chat is the ability to unify communications from different channels (Web Chat, WhatsApp, email, etc.) into a single interface. This way, the main screen allows you to manage all your contacts more efficiently, making your customer service more agile and pr
05. How to recover contact engagement with "We miss you" automation
The We Miss You automation is a smart solution for engaging inactive customers. Using artificial intelligence, you can set up personalized messages via SMS or WhatsApp to reactivate contacts and strengthen relationships with your customer base.
Requirements and OperationTo use this automation, it is
Zenvia Conversion Integration with Zenvia NLU
Zenvia NLU is a conversational artificial intelligence tool designed to create virtual assistants across various communication channels, automating stages of the customer journey.
Integrated with Zenvia Conversion, you can use Zenvia NLU's chatbots to enhance digital customer service and operationa
09. Shopify integration with Zenvia Customer Cloud
The integration of Shopify with Zenvia Customer Cloud allows for the automatic sending of WhatsApp messages whenever a new order is placed. This connection facilitates communication with customers, enabling you to send product and order status information quickly.
⚠️ Attention:
This feature is onl
Add a Line in Minutes
Zenvia Conversion allows you to quickly set up a WhatsApp line
Remember that this new line will have an activation cost.
Before you add a line, it is important that you review this article, where you'll learn about the implications adding a line has for the number you will use.
If you are a new cu
11. Reengage contact base in Zenvia Customer Cloud
When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates.
For example, your company launched a welcome promotion campaign with an exclusive discount for new users,
Why we use Instagram sessions and how they are calculated
Like WhatsApp, using the integration with Instagram Messages has a variable cost that will be added to your plan in Zenvia Conversion.
Why Use Sessions in Zenvia Conversion?The Facebook API offers several benefits for companies, mainly by enhancing the handling of inquiries through complementary too
I Want to Sign Up for Zenvia Conversion
Frequently-asked questions about working with Zenvia Conversion
What are the requirements for starting to work with Zenvia Conversion?
Before starting the verification of your Business Manager, check that your industry is not included on the Facebook's List of Banned Content.
Did you check? Gr
Facebook Messenger Integration
Respond to customers who contact you via Facebook Messenger
Zenvia Conversion allows you to respond to customers who contact you through your Facebook page or your Messenger Ads. In this way, you will have access to one of the most commonly used messaging platforms in the world.
To activate this i
Here are the available articles from Zenvia Conversion
Welcome to the Zenvia Conversion Help CenterOn this page, you will find all the documentation for using Zenvia Conversion, organized by categories and popular topics.
Search for information and resolve your questions about getting started, our features, and general settings here or by using the left
Customer reply to a specific message
Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly.
Zenvia Conversion allows you to see within the conversation when a customer responds to a specific message, be it with a text, a file or an image.
Note: You can only see messages cited by con
05. Exporting message broadcast reports in Zenvia Customer Cloud
Zenvia Customer Cloud allows you to export a dispatch report so that you can obtain details of a specific delivery, including the delivery status per recipient. This list is exported to a .csv file and can contain more than 100,000 contacts.
To do this, click on Analytics > Message broadcast > Broad
Report: Conversational Channels
Conversational Channels is a feature of the Zenvia Conversion Report module that helps better understand the quantity of interactions and messages exchanged in your company.
The metrics are derived from conversations held in the Chats module and are related to the channels contracted by you.
How to
04. Actions in expert agent
This is the fourth and final step of creating the expert agent, where you can select the successful action Message Sending.
⚠️ Attention:This feature is available for users with the Administrator/Operator profile.
To access this feature, go to Zenvia Customer Cloud > Expert agent > Create new expert
How to create a Business Manager on Facebook
Understand why it's important to create a Facebook Business Manager.
Facebook's Manager is an indispensable tool for your business. It has many benefits, including the ability to:
Manage multiple Facebook accounts and pages from the same platform;
Authorize different permission levels in accord
14. Tiendanube integration with Zenvia Customer Cloud
With the integration between Tiendanube and Zenvia Customer Cloud, you can automate WhatsApp message sending upon receiving new orders and share product information directly in conversations with your customers.
⚠️ Attention:
This feature is available only for users with Operator and Admin profile
03. FAQ - Zenvia Chat plans and licenses
Here at Zenvia we believe that you should have the opportunity to explore our products and their functionalities to the full, which is why it's so important to know everything they offer. Check out our Q&A and ask your questions about the Plans available on Zenvia Chat.
I want to increase my licens
12. Optimizing message broadcast content with AI
Use the Smart writer feature of Zenvia Customer Cloud to review the spelling and grammar of your messages to ensure that your broadcasts are of high quality.
⚠️ Attention: This feature is available only for users with the Operator or Admin profiles.
Why use AI to review message content?
In addition
How the shared inbox works
A shared inbox for your agents
With a shared WhatsApp inbox you can see all your group's conversations and assign them, send messages, make comments, notes, and even transfer conversations to other agents in the team.
Plus, each message sent via WhatsApp is visible in one unified inbox (All) that
What's new in Zenvia Customer Cloud
04/01 🛠️ Improvements
Improvement in Document Search for the IAG Chatbot
Now, the IAG chatbot responses are faster, more accurate, and more complete! Interactions generated from a FAQ skill have been optimized to provide better context for the question, resulting in richer and more precise answers.
08. Hours and Holidays
The Hours and Holidays feature lets customers know when you are available to serve them. You can use this feature in situations such as:
If you have a specific department in your company, in which the attendants are only available for service on certain days and at certain times, (example: Tuesday
01. Exporting a custom message broadcast report
Learn how to create and extract custom reports in Zenvia Customer Cloud.
Steps and Conditions for Migrating Between BSPs
How to migrate between WhatsApp providers
In the previous article, we explained the process of migration and its benefits.
Below, we explain the steps and conditions to be able to migrate your WhatsApp number to the "Zenvia" BSP.
CONDITIONS
Have access to the same Business Manager ID y
Tiendanube App
How to activate and use the Tiendanube App in Zenvia Conversion
With the Tiendanube app you can send automatic messages via WhatsApp every time you receive a new order from Tiendanube, in addition to being able to send all your product information directly from your conversation with the client
Customer inbox in Zenvia Customer Cloud
Handle customer service and monitor interactions between your company and contacts in the Zenvia Customer Cloud Customer inbox. Here, you manage conversations, answer messages, and keepon track service activities.
For example, if someone contacts you after a message broadcast, it is in the Customer
18. Integrate Mercado Shops with Sales support
Integrate your Mercado Shops account with Zenvia Customer Cloud to easily manage contacts who have made a purchase in your store.
Learn how to automate your sales process communications via WhatsApp in this article.
⚠️ Attention: The integration is only available for Argentina, Brazil, Chile, Colom
Message sending errors in the Sales Customer Inbox
When a message is not delivered to the commercial service inbox, it is important to understand the reason for the error in order to take the correct measures.
Error messagesIn the inbox, located under Sales > Customer Inbox, you will see two types of messages related to errors:
Short and informative
Shopify App
How to activate and use the Shopify app.
With this app you can send automatic messages through WhatsApp every time you receive a new order from Shopify, also, you can send all the information about your products directly from the conversation with your client in Zenvia Conversion.
IMPORTANT: is
How can I check my account status
Log in to Zenvia Conversion, go to Settings and in the Account Status section you'll find important information about your plan, the number of users, your balance, business names, payment orders and spending. Next, you will see what each of them means:
Account status
First you'll see the plan type y
How to Request Account Expansion
Learn how to move up to the Pro Plan, add a new line, or add new users in Zenvia Conversion
We're happy that you're considering growing with us💪🏻
To move forward with your request, fill out this form completely to ensure it is sent correctly.
Don't worry, this form is not binding.
You
How to edit fields in HSM (pre-approved templates) on your phone
How to edit fields in HSM (pre-approved templates) on your phone
Edit the HSM (Highly Structured Message) messages on the conversation screen. At the moment, only available for Android.
From your Android phone:
1- Enter the conversation in which you want to send the message.
2- Select the te
04. Home: Zenvia Customer Cloud overview
When accessing the solution with email and password, the Home section displays essential information for the efficient use of the platform and for monitoring your organization's activities.
⚠️ Attention: The Home page is not available for users with the Agent profile. Other access profiles can acce
01. All available articles
🌎 By Humanz for Humans: Welcome to the Zenvia Chat Help Center.
Our documentation is divided into three categories:
Concept and Access: tool concepts and instructions for accessing it;
Getting Started: an overview of the tool and its main features;
Features and Functions: user manuals for operatin
11. Automatic finish
This setting allows you to enable the automatic closure of a call in the event of user inactivity, and is valid for the WhatsApp, Web Chat, Facebook, Telegram and Mercado Libre channels. Automatically closing a call reduces customer waiting times, increases responsiveness and improves customer sati