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[Enterprise] Tickets API
Our API's allow up to 10 requests per minute. To increase this limit, contact support. Find out more about API times and limits.
⚠️Attention: In the Tickets API, after 3 requests with error, the code 429 - Too many failed requests will be returned, blocking requests for 60 seconds. This time is left
02. Integrations API
With API integration, you can create a fully customized chat within your website or app.
To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API.
To get started, simply click on the API tab in the top menu and then fill in the integration details on
HOW TOs: API
HOW TO: Obtain an API Key
An API Key is required for interacting with the API, which can be obtained in two ways:
Each time an App is installed, Zenvia Conversion will automatically generate a new API Key for it. Read more in the API reference information below.
For other one-off uses you can ma
Introduction: API Zenvia Conversion
General concepts to understand what the Zenvia Conversion API does and how it works
The Zenvia Conversion API allows you to create connections between Zenvia Conversion and other systems to customize, improve, and broaden the advantages your business gains from the service.
Once you have the access
API: Frequently-Asked Questions
Everything you need to work with our API
This article will answer the majority of questions you might have about Zenvia Conversion's API.
You can find a Postman collection with requests available for the Zenvia Conversion API here.
1 - How to upload leads using the API:
When you upload a lead v
04. Zenvia Chat Data API
This API enables querying data from interactions carried out via Zenvia Chat, in accordance with reports currently extracted from the Administration interface.
TOKEN The access token for the API can be generated in the Administration interface through the menu:
Settings
Integrations
API
Link: https
Leads API in Zenvia Conversion
This API was developed with the purpose of providing an asynchronous way to send leads to Zenvia Conversion, allowing you to receive a webhook containing the results. Learn about the requirements and how to use this API in your account in this article.
⚠️ Attention: Integrating an API requires advan
05. API Call in Chatbot
In Zenvia Customer Cloud, the API Call feature allows users to include an API within their chatbot. An Application Programming Interface (API) is a way for one program to interact with another, hence API calls are the means by which they interact. Thus, it's possible to use an API call to send data
Limitations of WhatsApp Business API
Check out the main limitations of the WhatsApp in Zenvia Conversion.
Message Templates in Zenvia Conversion
Due to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writ
How does WhatsApp Business API works
Learn how it works and how we configure the WhatsApp Business API integration
Zenvia Conversion's integration with WhatsApp Business allows you to track all the conversations your business has via WhatsApp so that you can monitor and improve them.
You can also add notes and reminders, and schedu
Contacts Base API in Zenvia Customer Cloud
Zenvia Customer Cloud also enables the use of the Contacts Base through its API. In this document, we will see the basic concept and show the functionalities provided by the Zenvia Customer Cloud Contacts Base API.
What is an API and how to use it
The acronym API stands for Application Programming I
06. Sales API in Zenvia Customer Cloud
The Sales API in Zenvia Customer Cloud was developed to asynchronously integrate leads into Zenvia Customer Cloud, allowing you to receive a webhook with their results.
Learn in this article how to activate the integration in your account and how to configure your API.
⚠️ Attention: Integrating an A
[Enterprise] Support service API access schedule and limit
To ensure optimal availability and performance of our platform, Zenvia Customer Cloud has implemented enhanced mechanisms for API access control. These measures are designed to optimize usage and prevent operational overload.
API Access Times and LimitsFrom 7:01 AM to 6:59 PM:
The APIs have a maximu
Automation of Transactional and Conversational Messages through API
How you can automate your conversations and messages through the Zenvia Conversion API
Zenvia Conversion allows you to automatically send messages in any conversational channel (WhastApp, FB Messenger, etc.) through its API. This is very useful for various use cases, such as:
Sending notifica
[Enterprise] Attachment API in Zenvia Customer Cloud support service
The Zenvia Customer Cloud API offers functionalities that allow querying attachment information directly through HTTP requests. With this API, you can integrate and download attachments into your system, automating queries and retrieving specific files.
API ManagementTo use the API, it is necessary
How to monitor messages sent via API in Zenvia Customer Cloud?
If you use the Zenvia Customer Cloud API to send messages, it's important to set up a webhook to track the status of sent messages and monitor the messages sent. This article explains how this process works.
Why do messages sent via API not appear on the platform?Messages sent directly via the API d
02. Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud
Zenvia Customer Cloud allows you to initiate an automation through an API call on a third-party server or system.
⚠️ Attention: This feature is available only for users with the Operator or Admin profiles.
In this article, we explain why to use Zenvia Customer Cloud's marketing automation API and ho
Download Directory in CSV Format
Downloading API Operations
App Developer Resources
Read more about our API and Extension Points.
API
The Zenvia Conversion API allows you to perform various tasks as well as receive notifications about various events through Webhooks. An API Key is required for interacting with the API, which can be obtained in two ways:
Each time an App is in
Can I Reuse my Number if I Already Started Using Zenvia Conversion
Once you start using Zenvia Conversion with the WhatsApp Business API, you cannot use that number without another API provider. This is because WhatsApp's user policies do not allow a WhatsApp Business API account to be switched to a basic Business or personal account.
However, you still have so
04. Integrate Tiny with Zenvia Customer Cloud
The integration between Tiny and Zenvia Customer Cloud allows you to automatically import your contact base, making it easier to use the data stored in Tiny for various communication journeys offered by Zenvia Customer Cloud.
The process is simple: just start by generating the API Token in Tiny and
01. Zenvia Customer Cloud for Devs (APIs)
Start your journey with Zenvia Customer Cloud integrations for Devs (APIs)Get resources, information
and tutorials to start using our APIs.Test in Sandbox Connect
Sandbox traffic is not charged, but to use this feature, an active plan is required.
Zenvia Customer Cloud is a web software solution th
Notifications and WebHooks
The Zenvia Conversion API allows external systems to be notified about specific events on the platform using Webhooks.
A Webhook is an HTTP POST request sent to a previously registered URL, containing information about the event that occurred.
Available Events (Topics)The events that can be notified
Leads in Cliengo in Zenvia Conversion
How to get leads from this chatbot in Zenvia Conversion
To start the activation, request the API key from your Cliengo account manager.
Once you have it, go to Integrations and click on Cliengo and enter the API Key in the appropriate section. Click CHECK API KEY.
Once the system validates
Frequently asked questions about WhatsApp line at Zenvia Conversion
What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API?
Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives.
WhatsApp Business adds basic features fo
19. Integrate Webmotors with Sales support
In this article, learn how to integrate Webmotors with Zenvia Customer Cloud.
⚠️ Attention: The user used for the integration must have API permissions. This user cannot access the Cockpit CRM Dashboards.
Check the Webmotors API documentation:
https://portal-webmotors.sensedia.com/api-portal/documen
Webmotors
See how to perform this integration with Zenvia Conversion
API Webmotors Documentation:
https://portal-webmotors.sensedia.com/api-portal/documentacao
Important: The user that is being used in the integration must be a user with API permissions. This user won’t be able to access Cockpit CRM D
01. Integrations of Sales in Zenvia Customer Cloud
In the left sidebar of the Sales module in Zenvia Customer Cloud, you will find Integrations to install sales-related applications in your Customer Inbox.
Some types of applications you can install and configure include CRM, ERPs, lead providers, sales websites, and more. This way, you can enhance y
06. Integrate WBuy with Zenvia Customer Cloud
The integration between WBuy and Zenvia Customer Cloud allows you to automatically import data from your customer base, optimizing communication journeys. With this integration, you can import information such as customers, orders, products, and basic account data to use in your campaigns and intera
Why we use Sessions on Facebook Messenger and how they are calculated
Why is it limited when I can start a conversation? What are the costs of using the Facebook API?
Just like WhatsApp, using the integration with Facebook Messenger has a variable login cost, which will be added to the plan you have contracted with Zenvia Conversion.
Why are Zenvia Conversion sess
Transactional Messages with Zapier
With Zapier, you can send automated messages without needing to know how to code.
This guide will show you how to use Zenvia Conversion to pull contact details from a Google Sheets spreadsheet and use them to send an automated WhatsApp message.
Step-by-stepCreate a Zap in Zapier
Go to Zapier.com and
Why we use Instagram sessions and how they are calculated
Like WhatsApp, using the integration with Instagram Messages has a variable cost that will be added to your plan in Zenvia Conversion.
Why Use Sessions in Zenvia Conversion?The Facebook API offers several benefits for companies, mainly by enhancing the handling of inquiries through complementary too
07. Custom Channel
The Custom Channel feature allows you to set up a new channel, different from the existing ones in Zenvia Chat, including a custom name and icon. The benefit of this feature is to extend the integration of channels (third-party platforms) from a customizable channel, which can be integrated via API.
What is a WhatsApp session
The WhatsApp Business API offers several advantages for businesses, with one of the main benefits being the ability for multiple users to access the same WhatsApp account. At Zenvia Conversion, we use the official WhatsApp API, which has defined rules to prevent misuse of the platform.
What is a ses
How to Set Up the Zenvia Bots plugins
Check which additional configurations you'll need so that the Zenvia Bots will work correctly
First, you'll need to integrate Zenvia Bots. For more information about how to do this, see this article.
If is correctly integrated, you'll see an OK in green, as shown below:
To see the API Key f
14. Widgets
Widgets are simplified ways of allowing the agent to access integrations with other products or software in order to facilitate the agent's day-to-day operations. With the service on screen, the agent can get another connection such as: Salesforce, CRM, send data, receive data, for example. Without
03. Integrations - RD Station Marketing
RD Station Marketing is a marketing automation software that helps with capturing, managing, and communicating with customers and leads (potential clients). Zenvia Chat has a native integration with RD Station Marketing, allowing conversations initiated through the tool, via any channel (chat, voice
07. Customer assignment in the Chatbot
Customer assignment ensures that a client is always served by the same sales agent responsible for their account. For example, a client in negotiation or part of an active sales portfolio is directed to the designated agent, ensuring continuity in the relationship and greater accuracy in commercial
[Enterprise] Setting up and using Webhooks in Support Service
Webhooks enable you to send ticket data to another system automatically when specific conditions are met. This approach is often simpler than a two-way API setup, as the receiving system does not need to initiate an API request to get the data from Support Service.
If you’re new to triggers, we stro
01. Tokens & Webhooks for use in APIs in Zenvia Customer Cloud
Zenvia Customer Cloud allows you to perform automations through our available channel APIs. To use the features, simply register in the solution and obtain the necessary credentials, as explained in this article. Then, you can integrate our Multichannel API into your system and communicate with your
03. Integrate Mailchimp with Zenvia Customer Cloud
Mailchimp is an email marketing tool that simplifies the creation, sending, and tracking of email campaigns. With the integration, you can export your contacts and create email campaigns using the contacts that are already in Zenvia Customer Cloud.
⚠️ Attention: This integration is available only fo
Customer reply to a specific message
Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly.
Zenvia Conversion allows you to see within the conversation when a customer responds to a specific message, be it with a text, a file or an image.
Note: You can only see messages cited by con
File Sending and Receiving and Social Media Integration Issues
File Sending and ReceivingHow can I send and receive files through a social media integration in Zenvia Customer Cloud?
A: You can send and receive files such as images, videos, audios, and documents via social media platforms like Facebook Messenger and Instagram Direct when integrated with Zenvia
05. Integration of Zapier com Zenvia Customer Cloud
The integration with Zapier simplifies the connection of applications used with Zenvia Customer Cloud, enabling task automation and facilitating contact management. Zapier operates through events called "Zaps."
A Zap or event is an action performed by an application configured to impact another. Be
08. Integrating Email channel in Zenvia Customer Cloud
Email is a strategic and widely used channel for sending campaigns, enabling direct and personalized communication with the target audience.
The integration of the Email channel plays a central role in the modules offered by Zenvia Customer Cloud and, therefore, is the first step before utilizing so
How to send GIFs on Zenvia Conversion
Improve your conversations with clients by sending GIFs.
It's very simple to use GIF's in your conversations! Go to any conversation and click on the emoji icon > then select "GIF":
Just like you do in WhatsApp, browse through the different categories or place a term in the search engine.
N
An Example of Integration with Zapier: Hubspot CRM
How Zenvia Conversion integrates with your lead generation apps through Zapier
In this example we'll look at a case that shows how you can manage leads from any platform using Zenvia Conversion.
For this to work, the app you'd like to integrate must work with Zapier. You can see some of the apps
07. Add Integration Skill to the AI Chatbot
This skill allows the chatbot to integrate with an external system to perform a specific action.
Some examples of these actions include retrieving user information, checking order statuses, or generating documents such as invoices.
Example of use
Imagine your client needs to check if there’s an open
01. All available articles
🌎 By Humanz for Humans: Welcome to the Zenvia Chat Help Center.
Our documentation is divided into three categories:
Concept and Access: tool concepts and instructions for accessing it;
Getting Started: an overview of the tool and its main features;
Features and Functions: user manuals for operatin
What's new in Zenvia Customer Cloud
04/01 🛠️ Improvements
Improvement in Document Search for the IAG Chatbot
Now, the IAG chatbot responses are faster, more accurate, and more complete! Interactions generated from a FAQ skill have been optimized to provide better context for the question, resulting in richer and more precise answers.
04. Telegram Channel
Telegram is an instant messaging application that offers a range of features, including group chat, voice and video calls, file sharing and an open application programming interface (API) that allows the development of bots and custom integrations. One of the distinctive aspects of Telegram are its
[Enterprise] Telephony: Groups and Parameters
The Telephony feature allows turning calls into new tickets or linking them to existing tickets. To configure, simply register a telephony group and define the available parameters.
When a new call is routed to an agent in the group, the system will automatically open a “Phone Call” tab displaying a
Zapier Integration Example: Google Sheets
Learn how to integrate a template with Zenvia Conversion using Zapier
1 - Create a user account at zapier.com. You an do this with your email or Facebook account.
2 - To create your first integration, log in and click in the upper left where it says "Make a Zap"
3 - Choose the latest version of Z
[Enterprise] Account Settings: Company, Parameters, and LGPD
In the Account settings of the Enterprise Support Service module of Zenvia Customer Cloud, you can find important information about your company, options to customize system parameters, and privacy policies to comply with the General Data Protection Law (LGPD).
⚠️Attention: Feature available only fo
Salesforce in Zenvia Conversion
You can receive and manage leads from Salesforce in Zenvia Conversion
First, to connect Salesforce to Zenvia Conversion, the client will need access to the API.
Go to Integrations > Salesforce and verify your domain. This domain or link is the address for your Salesforce account. Once it has b
02. Adding Content in the Chatbot Constructor
Learn about all the possible content you can add to your chatbot's flow. This content allows you to develop your virtual assistant, determining how it should greet users and what actions it should perform.
There are three types of content available, and in this article, we present them all separatel
04. Integration of Salesforce with Zenvia Customer Cloud
Receive and manage Salesforce leads more conveniently in Zenvia Customer Cloud. This integration allows you to send messages and interact with your contacts in one place.
⚠️ Attention: This functionality is available only for users with the profiles of Operator and Admin.
Installation
To connect Sal
What is the Migration Between BPS/WhatsApp Providers
Understand what the migration between WhatsApp providers consists of and what the benefits are.
The WhatsApp Business API enables number portability between providers, also known as BSPs (Business Solution Providers), but what does that mean? And what are the benefits can it bring?
This feature
02. Integrating Omie with Zenvia Customer Cloud
Omie is an Enterprise Resource Planning (ERP) system that offers integrated solutions for areas such as finance, sales, and procurement. Integrating it with Zenvia Customer Cloud allows you to keep your contact database always up-to-date in real-time, facilitating management and optimizing processes
How to activate the Act as user function
Zenvia Conversion allows the apps you connect with to act as users. In both API integration and Zapier cases, you may need the app you're connecting with to act as one of your users.
This functionality ensures that interaction records are made on behalf of this user. The distribution rules applied
02. User access profiles in Zenvia Customer Cloud
Manage the users added in Zenvia Customer Cloud and define which software features each can access.
⚠️ Attention:
Only users with the Admin profile can grant access permissions and have access to all account functionalities.
Restricted profiles: Viewer, Agent, and Operator have specific access perm
01. Creating an automated communication flow in Zenvia Customer Cloud
The purpose of the communication flow is to establish triggering rules through a customizable flow, allowing you to reach your target audience autonomously. With it, you can schedule an automatic action that will be executed when a specific event or actions occur.
⚠️ Attention: This feature is avail
Contacts Base
The Contact Base centralizes all your customer and lead data in one place, making it easy to access and manage in a unified way.
In this article, see how to use the main features to add, customize, and filter contacts.
Contact base featuresWith the Contact Base, you can:
Add contacts: Import contac
Zenvia Conversion Integration with Zenvia Bots
Integrate your Zenvia Bots account with Zenvia Conversion to extend your presence in various conversational channels, build communication flows and automate messages with your customers.
⚠️ Note: For this integration you need to hire the Zenvia Conversion solution and the Zenvia Bots tool.
Learn mor
WhatsApp rules and definitions
Below, you will find answers to some frequently asked questions related to account activation, message templates, session opening, and WhatsApp number classification.
Account Activation How to activate the WhatsApp Business number?To activate your WhatsApp Business number, follow these steps:Create
Quick guide to Zenvia Conversion initial settings
Welcome to Zenvia Conversion. We're happy to have you here!
Learn more about our features and find out how to set up your Zenvia Conversion account by accessing the articles below:
Concept and Access
How to log inRequirements to request verification (green badge) for your WhatsApp Business lineWhat
Ads that click to WhatsApp, Facebook Messenger or Instagram Direct
Learn how to use this tool in your business
By creating click ads for WhatsApp/Facebook Messenger/Instagram Direct you can redirect your leads directly to the inbox of each of these three channels. Here are the first steps to do this:
Through WhatsApp
With Ads that click to WhatsApp, you can
04. Errors in broadcast message sending on Zenvia Customer Cloud
Message sending errors occur when messages, for some reason, do not reach the recipients. These cases are indicated as Sending errors or Not Delivered in the send reports.
To understand the reasons for these errors, access a specific dispatch in Analytics > Message broadcast > Broadcasts performance
15. Transfer contacts to customer service in RCS message broadcasts
Send mass RCS messages and maintain the conversation with your customers through human support in Zenvia Customer Cloud. This way, you ensure a continuous and seamless experience for your customers, increasing your chances of sales and conversion.
Specifications
Supported channel: RCS Rich text - C
06. Send and receive RCS messages in Sales
Send and receive RCS messages directly in Sales and provide an integrated and smooth service experience.
⚠️ Attention: This feature is available for users with the Agent, Operator, and Admin profiles.
How RCS works in Sales
RCS Message Overflow: RCS messages sent through mass blasts or by Chatbots
05. Integrate Microvix with Zenvia Customer Cloud
The integration between Microvix and Zenvia Customer Cloud allows you to automatically import your contact database, using the data stored in Microvix within the communication journeys offered by Zenvia Customer Cloud.
⚠️ Attention: This integration is available only for users with Viewer or Admin p
Invalid contacts
Identify and correct duplicate or incorrect contacts to ensure that your entire Zenvia Customer Cloud database is ready to receive messages.
Steps to export your WhatsApp contacts list
The objective of this article is to help you migrate your contact database, which is stored in your WhatsApp (whether it's Common or Business API) or in your phone's contact list, and transfer them to your Zenvia Conversion account.
If the import list is small, averaging about ten contacts or so, yo
Integration of Zenvia Conversion App and Zapier
Find out what is it and how can help your business
Zapier is a site that allows you to easily integrate the web applications you use, making it very easy to automate tasks.
With the help of Zapier, Zenvia Conversion can be integrated with multiple applications that streamline the management
What is Zenvia Conversion
Zenvia Conversion is a solution that centralizes customer service across multiple channels, such as WhatsApp, Facebook Messenger, Instagram, and Webchat. It allows for quicker sending and receiving of messages to boost sales, increase conversion rates, and provide a better sales service experience.
Here are the available articles from Zenvia Conversion
Welcome to the Zenvia Conversion Help CenterOn this page, you will find all the documentation for using Zenvia Conversion, organized by categories and popular topics.
Search for information and resolve your questions about getting started, our features, and general settings here or by using the left
Instagram Integration with Zenvia Conversion
Zenvia Conversion simplifies communication with your audience. Through our solution, you can respond to everyone who contacts your company via Direct Messages (DMs) on Instagram and improve your conversion strategies.
By integrating Instagram with Zenvia Conversion, you can manage and centralize com
Customer inbox in Zenvia Customer Cloud
Handle customer service and monitor interactions between your company and contacts in the Zenvia Customer Cloud Customer inbox. Here, you manage conversations, answer messages, and keepon track service activities.
For example, if someone contacts you after a message broadcast, it is in the Customer
01. URL shortener in Zenvia Customer Cloud
The URL shortener is a tool designed to simplify and optimize link management on the web.
By converting long URLs into more compact and easily memorable formats, you enhance the effective dissemination of information and improve the user experience.
You can shorten URLs when, for example, you need
WhatsApp Message Templates in Zenvia Conversion
Discover how to create message templates for WhatsApp and optimize your communications in Zenvia Conversion
Importing contacts from a file to Zenvia Customer Cloud
There are two distinct ways to add contacts in Zenvia Customer Cloud: manually or by importing a file. This article teaches you how to import contacts into lists by sending a file. This way, you can send your entire contact base in a simple and fast way.
⚠️ Attention: This feature is only available
03. Sending Message Templates in Support Chat and Tickets
Message templates are used to initiate or resume a customer support interaction. Meta requires the use of these pre-approved templates to ensure compliance with their policies, prevent spam, and protect user experience.
All templates must be approved before being sent to ensure that the messages ar
18. Integrate Mercado Shops with Sales support
Integrate your Mercado Shops account with Zenvia Customer Cloud to easily manage contacts who have made a purchase in your store.
Learn how to automate your sales process communications via WhatsApp in this article.
⚠️ Attention: The integration is only available for Argentina, Brazil, Chile, Colom
02. Plans
Zenvia Chat's Plans feature allows the account administrator to understand which plan their account is associated with, as well as to request the expansion of licenses and change their plan in a practical and clear way (check out the available plan options here).
To access this functionality, go to
07. Automation performance report in Zenvia Customer Cloud
Zenvia Customer Cloud automation performance report provides information about a specific automation, including the total number of triggers, messages sent, impacted contacts, and performance rate.
⚠️ Attention: This feature is available only for users with the Viewer, Operator or Admin profiles.
Th
04. Home: Zenvia Customer Cloud overview
When accessing the solution with email and password, the Home section displays essential information for the efficient use of the platform and for monitoring your organization's activities.
⚠️ Attention: The Home page is not available for users with the Agent profile. Other access profiles can acce
05. Transferring the service of chatbots from flows to humans
Learn how to configure the transfer of a chatbot flow conversation to a human agent.
This process ensures that the customer receives the necessary support, even when the chatbot is unable to resolve the demand on its own.
Step-by-step to configure assistance transfer To configure the assistance tran
All available articles
Welcome to Zenvia Customer Cloud's Help Center! On this page, you will find all the usage documentation for Zenvia Customer Cloud organized by categories, following the software’s side menu. We also have complementary materials for developers and a FAQ section.
For Devs Learn about the API integrat
Contact Segmentation Rules in Zenvia Customer Cloud
Segmentation allows you to create filters to group contacts based on specific criteria. Segmentation rules apply these filters and return only the contacts that meet the criteria defined in the rule. This way, you can focus on communication and campaigns targeted at specific groups of customers.
To
04. Registration of WhatsApp message templates in Zenvia Customer Cloud
WhatsApp message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a template for a welcome campaign, which will be automatically sent whenever a new customer registers.
⚠️ Attention: Message templates
Contact profile in Zenvia Customer Cloud
Your communications achieve better results when you know your audience better. In Zenvia Customer Cloud, you can consult all the information and events related to each customer directly in the contact's profile.
⚠️ Attention: Users with the Agent profile can only view contact data. Only users with t
Facebook Catalog
Learn how you can send your Facebook product catalog via WhatsApp
Create a Catalog
1 - Access your Commerce Manager page in your Facebook Business Manager (https://business.facebook.com/commerce/) and press on “Add a Catalog”:
2 - Setup your catalog configuration and rename it to your company n
01. Consumption report in Zenvia Customer Cloud
The consumption report provides a detailed view of the usage of the plan contracted by your organization, allowing you to monitor the volume by channel, InteractionZ, and users. Additionally, it enables you to monitor the billing estimate for the current month and compare it with previous months.
Wi
02. Conditions and usage of InteractionZ
InteractionZ are records of interactions between the company and its customer. In Zenvia Customer Cloud, this is the term used to represent the communication between both parties.
Each InteractionZ lasts for 24 hours from the moment it is opened. During this period, your company can exchange unlimit
Introduction to the Meta Ads Manager: Concepts and features
Understand the key concepts of the Ads Manager structure and how they work to maximize the performance of your campaigns.
In this article, we will cover:
Campaign Structure
Meta's Ads Manager organizes campaigns into three main levels: Campaign, Ad Set, and Ad. Each of these levels plays a role in
Release Notes 2024
12/18 Segmentation by Sentiments in the Contact Manager
Based on contact interactions, Artificial Intelligence performs a sentiment analysis that identifies emotions expressed in conversations. This information can be used to filter contacts in the database and create segmentation rules, enabling yo