Specifications     For reference, technical documentation is available at:   https://conversion.zenvia.com/ The technical documentation is written in English.   OpenAPI Specification (Swagger)   We also have specifications in OAS / Swagger format:   https://conversion.zenvia.com/#section/G

Edit the client assignment method for each group The available distribution rules we have are:   Manual (or shark tank) All available agents will receive a notification at the same time whenever a new client comes in. The client will be in the portfolio of the first agent who takes them from the U

 When you decided to start verification, you may find that the button looks like this: If this is the case for you, here are a few options for enabling it: a) You can try creating an ad campaign with a link to WhatsApp Business. After you create the campaign the button should be enabled. b) If it s

Zenvia Converter facilitates customer service for external operations or sales teams that serve clients at both physical and digital locations simultaneously. It allows agents to switch between devices (desktop and mobile). How to download the appThe app is available for download on the App Store an

If you need support in Zenvia Customer Cloud, you can open a ticket to resolve doubts, request adjustments, or report issues. Additionally, it is possible to track the status of your tickets and, if necessary, escalate them to the Ombudsman for a deeper analysis. This article explains how to perform

To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules work and how to configure your messages. How SMS sending worksSimple messages (Up to 160 characters): A sta

RFV stands for Recency, Frequency, and Value. It is a methodology widely used in marketing and customer analysis to segment and prioritize audiences based on their purchasing behavior. The central idea is to identify a company’s most valuable customers, helping direct personalized strategies to incr

SLA Contracts (Service Level Agreement) is a feature that manages response and resolution times for tickets. With this feature, it is possible to have more control over the service level agreements related to the ticket completion time to manage the support operation. It also complies with commercia