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Results found: 202
Marketing Messages Lite API (MM Lite API)
Important: Before following the instructions, make sure the feature is available for your access profile.The Marketing Messages Lite API (MM Lite API) is a Meta technology developed exclusively for sending marketing messages via WhatsApp, focused on performance, engagement, and traceability.
Why use
How to set up Zenvia Conversion Bot
At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times.
And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps
How to Set Up the Zenvia Bots plugins
Check which additional configurations you'll need so that the Zenvia Bots will work correctly
First, you'll need to integrate Zenvia Bots. For more information about how to do this, see this article.
If is correctly integrated, you'll see an OK in green, as shown below:
To see the API Key f
[Enterprise] Setting up and using Webhooks in Support Service
Webhooks enable you to send ticket data to another system automatically when specific conditions are met. This approach is often simpler than a two-way API setup, as the receiving system does not need to initiate an API request to get the data from Support Service.
If you’re new to triggers, we stro
How to set up handoff variables for human agents in Customer Cloud
If you use another Zenvia platform to triage your customer service interactions and have already configured interoperability with Customer Cloud, this guide will show you how to correctly send customer information to the human agent.
In this article, we will focus on configuring the handoff variable
Create an account and login to Zenvia Conversion
In this documentation, you'll find a step-by-step guide on how to create a new account and login to Zenvia Conversion. Start using all the features of our solution!
Create an Account
Learn the necessary steps to create your account on Zenvia Conversion.
1. Access App.zenvia;
2. Go to Product > Solut
Can I Reuse my Number if I Already Started Using Zenvia Conversion
Once you start using Zenvia Conversion with the WhatsApp Business API, you cannot use that number without another API provider. This is because WhatsApp's user policies do not allow a WhatsApp Business API account to be switched to a basic Business or personal account.
However, you still have so
Login via SSO in Zenvia Conversion
Enterprise Single Sign-On (SSO) unifies login and password to access multiple integrated platforms, streamlining and expediting access and account management.
SSO, in this context, refers to a Software as a Service (SaaS) or similar provider that can be used by all platforms used by your company se
App Developer Resources
Read more about our API and Extension Points.
API
The Zenvia Conversion API allows you to perform various tasks as well as receive notifications about various events through Webhooks. An API Key is required for interacting with the API, which can be obtained in two ways:
Each time an App is in
02. How to access and log in to Zenvia Chat
In this article, see the available features on Zenvia Chat, and its particularities when logging in.
First, access the Zenvia platform, go to Products > External Products > Zenvia Chat.
With your account created, you can log in using email and password or through social login.
Login with email and p
[Enterprise] Chat Settings: Groups, Apps, Facebook Messenger, and WhatsApp
The Chat Settings allow you to centralize communication with customers across multiple channels, such as Facebook Messenger and WhatsApp, as well as configure chat groups and support apps.
This article guides you on configuring channels to optimize the customer experience and support efficiency, ex
Send media messages with WhatsApp
Important: Before following the instructions, make sure the feature is available for your access profile.To send WhatsApp messages that include media, it's necessary to:
Have a message template pre-approved by Meta within Zenvia Customer Cloud.Provide a media link during the setup of the message.Sen
How to send a PayPal link to your clients
Integrate PayPal with Zenvia Conversion and facilitate your sales
To send a PayPal link and have this registered in Zenvia Conversion, an administrator on your team must first activate the application. For that, check out this help article.
1 - From the conversation with your client, go to the
Create an account and login to Zenvia Customer Cloud
Welcome to Zenvia Customer Cloud! Create an account and gain access to a unique multichannel solution that centralizes and manages your customer data with greater operational efficiency.
The first step to creating an account is choosing a plan. The subscription to a Zenvia Customer Cloud plan must b
Unverified Trial and Extended Trial
To set up your first line with Zenvia Conversion, you'll start with the trial version of the product, which can be limited or extended
Once your business has completed the registration process, you will be able to send messages, even before WhatsApp verifies your business. Meta/WhatsApp refers t
How to monitor messages sent via API in Zenvia Customer Cloud?
Important: Before following the instructions, make sure the feature is available for your access profile.If you use the Zenvia Customer Cloud API to send messages, it's important to set up a webhook to track the status of sent messages and monitor the messages sent. This article explains how this pr
Frequently asked questions about WhatsApp line at Zenvia Conversion
What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API?
Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives.
WhatsApp Business adds basic features fo
Integrate OLX with Sales
Important: Before following the instructions, make sure the feature is available for your access profile.The integration between Zenvia Customer Cloud and OLX allows capturing leads generated by OLX ads and managing them directly on the platform. For example, leads from real estate ads can be automa
Send WhatsApp messages in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Sending bulk messages via WhatsApp allows your company to communicate directly with a large number of contacts. You can include images, videos, emojis, reply buttons, and links to direct recipien
How to Integrate Zenvia Conversion with OLX
Learn how OLX works and how to integrate Zenvia Conversion with OLX
The OLX integration for Zenvia Conversion is available for several countries including Brazil, Argentina, and Mexico. To get started with this integration, follow these steps:
1 - Go to Apps and click the "+" icon, and sea
Introduction to the Meta Ads Manager: Concepts and features
Understand the key concepts of the Ads Manager structure and how they work to maximize the performance of your campaigns.
In this article, we will cover:
Campaign Structure
Meta's Ads Manager organizes campaigns into three main levels: Campaign, Ad Set, and Ad. Each of these levels plays a role in
Rules for sending SMS messages
Important: Before following the instructions, make sure the feature is available for your access profile.To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules wo
How to create users in Zenvia Conversion
Add your agents so they can use Zenvia Conversion
It's time to create your users. To do this, find the Settings icon at the bottom of the panel on the left side of your screen and select the "Users and Teams" option.
Next, click the "+" sign that you will see in the lower right-hand corner.
Selec
How to integrate Mercado Libre with Zenvia Conversion
Check how to activate the integration with this marketplace
Leads that come in through your MercadoLibre account can also be managed through Zenvia Conversion. You can respond to all your client contacts through our app! Here's how this works.
1 - Go to Apps and click on Mercado Libre:
Af
How to Request Account Expansion
Learn how to move up to the Pro Plan, add a new line, or add new users in Zenvia Conversion
We're happy that you're considering growing with us💪🏻
To move forward with your request, fill out this form completely to ensure it is sent correctly.
Don't worry, this form is not binding.
You
How to send WhatsApp Broadcast Messages
At Zenvia Conversion, we understand how useful it is for companies to be able to send mass messages through WhatsApp while still complying with all the app's policies.To send your template via mass broadcast, follow these steps:
1 - Go to the Contact Panel.
2 - After selecting the multiple recipient
WhatsApp account settings in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Managing your WhatsApp account ensures that it is configured according to your needs and preferences. After activating the channel, you can:
Customize the profile: Change your account’s appearanc
How to activate the Google Drive app
Enable your agents to share Google Drive files with to customers
Zenvia Conversion allows you to send files hosted in the cloud from conversations with your clients, check below how to activate this function:
1 - Go to Apps and choose the Google Drive app:
2 - Next, choose the group in which you
01. Deploy chatbots on channels and on your website
Important: Before following the instructions, make sure the feature is available for your access profile.This guide aims to help you make your chatbot available on Instagram, ensuring it is ready to interact with users as soon as messages are sent to your business account.
⚠️ Attention: To make a c
How to use CSS to customize the style of your WebChat window
The CSS Editor available in the Web Chat channel appearance settings allows advanced customization of the chat window interface. It is recommended when standard settings (such as color, avatar, and logo) do not meet the project’s requirements, whether for business needs or visual criteria.
⚠️ At
Transactional Messages with Zapier
With Zapier, you can send automated messages without needing to know how to code.
This guide will show you how to use Zenvia Conversion to pull contact details from a Google Sheets spreadsheet and use them to send an automated WhatsApp message.
Step-by-stepCreate a Zap in Zapier
Go to Zapier.com and
How to forward files and media in Zenvia Conversion
Forward files to up to ten active prospects at a time
In Zenvia Conversion, you can forward files from one conversation to another in just a few clicks, saving time and making it easier for agents to communicate with their clients. Below we'll show you how you can benefit from this feature.
Within
WhatsApp rules and definitions
Below you will find the main guidelines defined by Meta, organized by topics to facilitate usage in Zenvia Customer Cloud:
Account activationMessage templatesMessage delivery issuesQuality rating of your numberMessaging limit (Tier)24-hour window⚓
Account activationThe activation process for the Wh
Daily budget: How it works and what to do about value fluctuations
The daily budget is the amount you set to spend on ads throughout a day. It serves as a guideline for how much you are willing to invest in your campaigns, allowing you to control your spending while seeking effective results.
Understand the Daily Budget and Variations
When setting a daily budget, y
How to Forward Messages in Zenvia Conversion
Forward messages to up to ten active prospects at a time
In Zenvia Conversion, you can forward messages from one conversation to another in just a few clicks, saving time and making it easier for agents to communicate with their clients. Below we'll show you how you can benefit from this feature
05. Activate notifications
By activate notifications, whenever a new interaction arrives, you will be informed through a sound alarm and a pop-up in the lower-left corner. The audible notification indicates that the service is "ringing" and needs to be started.
To enable notifications, go to Zenvia Chat - Agent Profile, in t
Analysis of Tickets Attended
Important: Before following the instructions, make sure the feature is available for your access profile.TheTickets Attended report in Zenvia Customer Cloud shows all tickets attended by the Support Service teams. Use it to analyze the performance of your agents and the quality of service provided.
How to tag message broadcasts in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Tags provide the ability to organize and categorize broadcast messages based on criteria such as target audience, subject, or type of action, making it easier to search for specific triggers and
Integrations in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Integrations in Zenvia Customer Cloud allow you to connect your account with external platforms, facilitating the sharing of information between systems and expanding the available features.
For
03. Channels Analysis
Important: Before following the instructions, make sure the feature is available for your access profile.The Channels report in Support Service in Zenvia Customer Cloud shows all information about tickets received through different communication channels. Use it to analyze and generate detailed repo
[Enterprise] Automation: Triggers, Webhook, and Macros
The Automation settings allow automating repetitive tasks and customizing workflows through rules that trigger automatic actions, such as assigning tickets, updating fields, or sending notifications. This increases productivity and efficiency in support service.
⚠️Attention: Feature available only f
Create tickets with Trello in Zenvia Conversion
How to activate and use the Trello app to create support tickets.
Turn your conversational channels into true customer service and support!
With this app you can:
Create tickets directly from your WhatsApp, Facebook Messenger and Instagram conversation.
View and publish comments on ticke
Send SMS messages in Zenvia Customer Cloud
In this article, you will find information about sending SMS messages in Zenvia Customer Cloud.
05. Send RCS messages in Zenvia Customer Cloud
RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including:
Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging.
Sending messages with a
06. Be available for services
In Zenvia Chat, you can be available and ready to receive and handle customer service requests.
To access this feature and be available for service, go to Zenvia Chat - Agent Profile > enable the Available for chat services option, located in the top right menu.
Remember, when the Available for ser
Two-factor authentication on Zenvia Plataform
Activate two-factor authentication to keep your Zenvia Platform account safe and secure.
What is two-factor authentication and why is it important?
Two-factor authentication is a security method that verifies your identity before allowing access to your account. This verification happens in two ste
[Enterprise] Text editor tools for support service
Learn about the text editor features available in the solution, used to format and personalize content in areas such as articles, tickets, and forms. This article explains where the editor is applied and how to use its tools to facilitate the creation and editing of information.
Features that use th
File Sending and Receiving and Social Media Integration Issues
Important: Before following the instructions, make sure the feature is available for your access profile.File Sending and ReceivingHow can I send and receive files through a social media integration in Zenvia Customer Cloud?
A: You can send and receive files such as images, videos, audios, and docum
How to edit distribution methods for a group
Edit the client assignment method for each group
The available distribution rules we have are:
Manual (or shark tank)
All available agents will receive a notification at the same time whenever a new client comes in. The client will be in the portfolio of the first agent who takes them from the U
02. Response Time (SLA) Analysis
Important: Before following the instructions, make sure the feature is available for your access profile.The Response Time (SLA) report in Zenvia Customer Cloud shows all the information about Support Service response times for tickets. Use it to analyze and generate detailed reports on tickets hand
How to update the working hours of your team
This functionality allows you to manage your team's work schedules instantly, without having to modify the settings for each agent.This allows you to define the work hours when an agent can receive Zenvia Conversion notifications. If the agent is not available, an alert will appear saying that it is
What's new in Zenvia Customer Cloud
07/03 ⚙️ New feature
Webhooks with OAuth2 authentication
You can now ensure greater security in notification delivery with the new OAuth2 authentication option for Webhooks. When this feature is enabled, Zenvia automatically obtains a valid access token before each delivery, protecting your system
Sandbox tests in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.The Sandbox Tests module is designed to provide and streamline the process of testing our APIs.It offers a secure environment where developers can perform quick tests of multichannel APIs before
General settings of sales in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Set up and customize customer service options in Zenvia Customer Cloud to enhance the customer experience and streamline your team’s work. The configurations applied will be reflected in the Serv
Why we use Sessions on Facebook Messenger and how they are calculated
Why is it limited when I can start a conversation? What are the costs of using the Facebook API?
Just like WhatsApp, using the integration with Facebook Messenger has a variable login cost, which will be added to the plan you have contracted with Zenvia Conversion.
Why are Zenvia Conversion sess
MercadoPago App
Learn how to activate this integration and share a payment link in your conversations within Zenvia Conversion
To activate this app, follow the steps below:
1 - Go to Apps and click on the MercadoPago icon to start the integration:
Important: Our integration with Mercado Pago is only avail
Request contact export in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.In Zenvia Customer Cloud, you can request an export of contacts to facilitate data analysis and tracking.
To get started, go to Contacts > Contact Base > My Contact Exports.
Export to CSV FileSel
Integration of Google Drive with Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.With this Zenvia Customer Cloud integration, it is possible to share Google Drive file links between users and contacts to send cloud-saved files via messages during their interactions.
In this
How to send a location to your clients
Send your location or that of any of your business offices from your conversations in Zenvia Conversion.
To send your location to a client, follow these steps:
1 - Press the attach icon located above the bottom bar of your conversation and select Location:
2 - A pop-up will appear, where you
Systems in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.In this article, learn what systems are, how they work, and how to use them to optimize contact management, transactions, and data. Explore practical use cases to enhance your operations.
What ar
Check payments and billing of Zenvia Customer Cloud
Check your payment history, the status of paid, pending, and canceled invoices, and access tax documents directly in Zenvia Customer Cloud by going to the side menu Settings > Billing.
⚠️ Attention: Only users with Admin or Viewer profile can access this section. You can view all financial informati
Integrate Meta Ads Manager with Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Integrate Meta Ads Manager with Zenvia Customer Cloud to expand your marketing strategies.
Benefits of IntegrationThe integration can be utilized for:
Ads:
Transform Instagram posts into ads with
Advanced Debugging
Here are a few options for errors you may encounter when you using Chrome (they may also apply to other browsers.
If you're having trouble with Zenvia Conversion and none of the options you've seen are able to resolve them, you can check for a specific error in your browser. If you are using Chrom
Questions about plans, contracts and cancellation in Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Get answers to your questions about:
Plan management: Cancellation and plan changesPlan features and resourcesContractual consumption and limitsBilling and invoicing⚓
Plan management: Cancellati
Analytics Panel: Tracking message traffic
The Analytics Panel is an information management and data visualization tool that allows you to analyze platform usage indicators and monitor messages from Zenvia's tools and channels.
In this article, we detail the features of message traffic tracking and teach you how to use this tool.
Message tra
Zenvia Conversion Integration with Zenvia Bots
Integrate your Zenvia Bots account with Zenvia Conversion to extend your presence in various conversational channels, build communication flows and automate messages with your customers.
⚠️ Note: For this integration you need to hire the Zenvia Conversion solution and the Zenvia Bots tool.
Learn mor
Facebook Messenger Integration
Respond to customers who contact you via Facebook Messenger
Zenvia Conversion allows you to respond to customers who contact you through your Facebook page or your Messenger Ads. In this way, you will have access to one of the most commonly used messaging platforms in the world.
To activate this i
How to delete users in Zenvia Conversion
To delete a user in Zenvia Conversion, go to Settings > Groups and Users and Click on the trash can icon corresponding to the user you want to delete.
If the user to be deleted has contacts in his portfolio, Zenvia Conversion will display the following image:
1 - By clicking on "Delete all" the
Border Groups and Zones in Zenvia Conversion
Zenvia Conversion allows you to define zones within the hierarchy of your groups. Zones have two functions:To merge duplicate leadsTo limit the transfer of prospects outside the zoneThese zones are created by using border groups.
How Zones WorkIn the following example, there are two zones. The globa
Integrating the Instagram channel into Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Instagram is a messaging platform that allows sending texts, photos, videos with effects, and personalized interactions such as selfie stickers and reactions. In Zenvia Customer Cloud, it is avai
02. Panels and Views of Support Service
Important: Before following the instructions, make sure the feature is available for your access profile.Panels and Views enable you to efficiently manage and customize the display of support service tickets in Zenvia Customer Cloud.
To configure your Panels and ticket views, go to: Support Service
Integrate Google Sheets with Zenvia Customer Cloud
Important: Before following the instructions, make sure the feature is available for your access profile.Google Sheets is a tool that allows you to create, edit, and share spreadsheets online. With this integration, you can export contact data between Google Sheets and Zenvia Customer Cloud.
⚠️ Atte
What are Zenvia Conversion Bots Greeting Messages and how Can I Activate Them
Learn how to use Zenvia Conversion Bots to handle initial contact with a client
Welcome messages are an important first step to help your clients get information as quickly as possible.
To create your welcome messages:
Go to Customer service channels and select your WhatsApp line or Faceboo
Transfer contacts for sales chat in automation flows
Important: Before following the instructions, make sure the feature is available for your access profile.Automatically transfer contacts who respond to your campaign to support with a specific agent or team. This way, you will increase the chances of conversion by making the most of each interaction
[Enterprise] Satisfaction survey: Question settings
The Satisfaction Survey allows you to easily assess the level of customer satisfaction after each service, helping to identify areas for improvement and take corrective actions precisely.
⚠️Attention: Feature available only for Operator and Admin profiles.
Enable Satisfaction Survey1. Access Support
Media sizes and formats accepted in Zenvia Conversion
Check what are the limitations on sending media according to WhatsApp
Can Zenvia Conversion send audio messages? How large can the files be and in what format?
Yes! We support AAC, M4A, AMR, OGG, and Opus file types. The maximum file size is 16 MB.
Can you send documents using Zenvia Con
Edit audience settings
A custom audience is an advertising targeting tool that allows you to reach people who have already interacted with your brand on Meta's platforms. This segmentation can increase the effectiveness of your ads.
Minimum Audience Size
For your ads to be displayed, the minimum audience size must reach 1
02. Add and Manage Content in the Knowledge Bases
Important: Before following the instructions, make sure the feature is available for your access profile.Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues.
In the Knowledge Bases, yo
How to recover contact engagement with "We miss you" automation
Important: Before following the instructions, make sure the feature is available for your access profile.The We Miss You automation is a smart solution for engaging inactive customers. Using artificial intelligence, you can set up personalized messages via SMS or WhatsApp to reactivate contacts and
04. Serving customers - Service Inbox
One of the most important pillars of Zenvia Chat is the ability to unify communications from different channels (Web Chat, WhatsApp, email, etc.) into a single interface. This way, the main screen allows you to manage all your contacts more efficiently, making your customer service more agile and pr
How to integrate WBuy with Zenvia Customer Cloud?
Important: Before following the instructions, make sure the feature is available for your access profile.In this article, learn how to configure the integration between WBuy and Zenvia Customer Cloud.
💡 Tip: To better understand what WBuy is and how it works with Zenvia Customer Cloud, access the a
Add a Line in Minutes
Zenvia Conversion allows you to quickly set up a WhatsApp line
Remember that this new line will have an activation cost.
Before you add a line, it is important that you review this article, where you'll learn about the implications adding a line has for the number you will use.
If you are a new cu
Different Distribution Method from What Was Configured
In this article, you'll learn how to verify what distribution rule was applied to a particular client.
Occasionally, a client doesn't follow the distribution method you have set up as a default method for your groups.
This can happen when a client comes in via a distribution rule particular t
Mailchimp campaign with Zenvia Conversion
Zenvia Conversion integrates with Mailchimp so you can export your clients and create email campaigns.
This integration with Mailchimp allows you, with just a few clicks, to build your email campaigns with the contacts you already have in Zenvia Conversion. You just need to have a Mailchimp accoun
How to find my Templates and Quick Responses
How to access the text you need for your conversation in seconds
In Zenvia Conversion, you can quickly find message templates and quick responses from each of your conversations.
For that, both on your mobile device and on your desktop, all you have to do is enter the conversation and type the "/"
[Enterprise] New panel rules and ticket views
In this article, learn about updates to rules and flows in the Ticket Panel, including changes to the export process and view settings in Kanban and Listing modes.
Ticket ExportThe ticket export process is now done through Custom Reports. See the change:
Access Tickets and select the desired view.Cl
Notifications and WebHooks
The Zenvia Conversion API allows external systems to be notified about specific events on the platform using Webhooks.
A Webhook is an HTTP POST request sent to a previously registered URL, containing information about the event that occurred.
Available Events (Topics)The events that can be notified
Use Cases of OMIE
Important: Before proceeding with the instructions, make sure the feature is available for your access profile.In this article, you'll find examples of actions that can be carried out using the integration between the OMIE system and Zenvia Customer Cloud.
💡 Tip: To better understand what OMIE is a
Overview of OMIE
Important: Before proceeding with the instructions, make sure the feature is available for your access profile.Omie is an Enterprise Resource Planning system that offers integrated solutions for areas such as finance, sales, and procurement. Integrating it with Zenvia Customer Cloud allows you to ke
02. Optimize the Customer Journey with the Flow Map
Important: Before following the instructions, make sure the feature is available for your access profile.In Zenvia Customer Cloud, the Flow Maps functionality allows understanding and optimizing the customer journey when interacting with the chatbot. It provides valuable insights into how users prog
Transferring the contact list from Zenvia Conversion to Zenvia Attraction
Understand how the transferring of Zenvia Conversion contacts to Zenvia Attraction works to maintain the same contact database and avoid duplicate numbers in your list.
⚠️ Attention: It is necessary to subscribe to both Zenvia Attraction and Zenvia Conversion solutions to use the transferring. This
02. Conditions and usage of InteractionZ
Important: Before following the instructions, make sure the feature is available for your access profile.InteractionZ are records of interactions between the company and its customer. In Zenvia Customer Cloud, this is the term used to represent the communication between both parties.
Each Interactio
Set the default email for support service actions
Important: Before following the instructions, make sure the feature is available for your access profile.The default email is the email account automatically used for sending transactional messages in the Zenvia Customer Cloud Serve journey. This means that any email triggered by system triggers dur
Message sending errors in the Sales Customer Inbox
When a message is not delivered to the commercial service inbox, it is important to understand the reason for the error in order to take the correct measures.
Error messagesIn the inbox, located under Sales > Customer Inbox, you will see two types of messages related to errors:
Short and informative
04. Departments
Departments are specific areas within a company that determine how employees divide their tasks. In Zenvia Chat, you can create or edit departments to allocate agents to different departments according to their role, such as: support, sales, finance, legal, etc.
In this article you'll see how to ac
WhatsApp Message Template Library
Important: Before following the instructions, make sure the feature is available for your access profile.The Template Library is a Zenvia repository with standardized message suggestions for use on WhatsApp. These templates are structured according to Meta’s guidelines, streamlining the creation and
Zenvia Convert App
Zenvia Converter facilitates customer service for external operations or sales teams that serve clients at both physical and digital locations simultaneously. It allows agents to switch between devices (desktop and mobile).
How to download the appThe app is available for download on the App Store an
03. FAQ - Zenvia Chat plans and licenses
Here at Zenvia we believe that you should have the opportunity to explore our products and their functionalities to the full, which is why it's so important to know everything they offer. Check out our Q&A and ask your questions about the Plans available on Zenvia Chat.
I want to increase my licens
Quick guide to Zenvia Conversion initial settings
Welcome to Zenvia Conversion. We're happy to have you here!
Learn more about our features and find out how to set up your Zenvia Conversion account by accessing the articles below:
Concept and Access
How to log inRequirements to request verification (green badge) for your WhatsApp Business lineWhat
01. Account Preferences
Here, you should configure the preferences related to the features and apply them to your entire account.
To access this feature, go to Zenvia Chat - Administrator Profile > Settings > General settings.
Direct and automatic distributionBy enabling the direct and automatic distribution feature, the