This feature allows you to add and edit agents. To access it, go to Zenvia Chat - Administrator profile > Service > Agent List. This will display the following information: Agent's name; Agent's e-mail address; Concurrent interactions the agent can have (number of calls that can be made in par

Our API's allow up to 10 requests per minute. To increase this limit, contact support. Find out more about API times and limits. ⚠️Attention: In the Tickets API, after 3 requests with error, the code 429 - Too many failed requests will be returned, blocking requests for 60 seconds. This time is left

Important: Before following the instructions, make sure the feature is available for your access profile.Interact with your customers directly on your website. Integrate a web chat with your Chatbot and automate all your operations. Follow the step-by-step instructions to link it. Step 1: Link Web C