Learn how to changing information after creating a user To edit information for an already created user, go to Settings > Users&Groups and click on the pencil icon corresponding to the user you want to change: From here, you’ll be able to edit Name, Last Name, E-mail, Mobile number, Document numb

Once you start using Zenvia Conversion with the WhatsApp Business API, you cannot use that number without another API provider. This is because WhatsApp's user policies do not allow a WhatsApp Business API account to be switched to a basic Business or personal account.   However, you still have so

See how to perform this integration with Zenvia Conversion   API Webmotors Documentation: https://portal-webmotors.sensedia.com/api-portal/documentacao   Important: The user that is being used in the integration must be a user with API permissions. This user won’t be able to access Cockpit CRM D

Interact with your customers directly on your website. Integrate a web chat with your Generative AI Chatbot and automate all your operations. Follow the step-by-step instructions to link it. Step 1: Link Web Chat to Chatbot in Zenvia Customer Cloud Access the List of chatbots and click on the name

Check how to activate the integration with this marketplace   Leads that come in through your MercadoLibre account can also be managed through Zenvia Conversion. You can respond to all your client contacts through our app! Here's how this works.   1 - Go to Apps and click on Mercado Libre:   Af

To send WhatsApp messages that include media, it's straightforward, just follow these steps: Have a message template pre-approved by Meta within Zenvia Customer Cloud. Provide a media link during the setup of the message. ⚠️ Attention: This feature is available only for users with the Operator and 

Activate two-factor authentication to keep your Zenvia Platform account safe and secure. What is two-factor authentication and why is it important? Two-factor authentication is a security method that verifies your identity before allowing access to your account. This verification happens in two ste

The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.  For instance, suppose your company created a campaign for Black Friday and sent it to 100

08/21   New integrations available: Facebook Leads and Mailchimp With these integrations, you can: Facebook Leads: Automatically sync data from potential customers who interact with your ads, storing this information in the contact manager of Zenvia Customer Cloud. Mailchimp: Export your contact