In Zenvia Customer Cloud, the End conversation action can be used whenever your customer ends a session. This option receives the closing/farewell text from the bot that will be sent to the interacting customer.

In addition to ending the conversation, informing the customer that the bot concludes after this message, this action is important mainly for the accurate computation of Retention data (Dashboard of Interactions) for your business and also serves to present on the Flow Map, where you can track customers through their conversation stages.

How to access

The End conversation content is available in the Constructor, and to access it, simply click on the three dots of the block or anywhere on it.

This will open the Block Details modal, then follow these instructions:

1. Click on Add content > Conversation actions > End conversation. 
2. Include your text in Closing Text.
3. Finally, click outside of this open block to save. Done! Conversation closure included.