The subscription to a Zenvia Customer Cloud plan must be made on the Zenvia website. It is necessary to combine a Software Plan with a Channel Package.

Software Plan

This plan includes Zenvia Customer Cloud features, as well as the number of InteractionZ and users.

• InteractionZ: These are interaction credits used for all interactions within Zenvia Customer Cloud.
• Users: The number of licenses that allows a certain number of users to access and use the software simultaneously. Each license represents an individual authorization for software use.

Types of Software Plans

Zenvia Customer Cloud offers five types of software plans: Starter, Specialist, Expert, Professional, and Enterprise. To find out which features are available in each plan, check our website.

Channel Package

There are seven channels available in a single package, each with its respective unit prices. You have the flexibility to mix and match the channels according to the functionalities you want to use within the software:

⚠️ Attention: The channel package is not cumulative between months, but it offers flexibility to switch between the chosen channels.

How to Check Your Subscribed Plan

To check details about your plan:

1. Go to Settings > Plans and contracts.
2. Check the plan details, including the software plan name, channel package name, plan status, contract ID, subscription date, and financial manager.

⚠️ Attention: This feature is only available for Admin users.