Category: 8.1 First steps

Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues. In the Knowledge Bases, you add files or URLs that the chatbot will use as a source of information to provide faster and more effec

Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers. This article is an introduction to guide you through the first steps and ensure that your solution meets your

Forwarding a chatbot's service to a human agent ensures that the customer receives the appropriate support, even when the bot is unable to resolve the demand on its own. This functionality acts as a complement to automated service, allowing the customer to be transferred to an attendant whenever nec

Keep track of your customers wherever they are. Link your chatbot to conversational channels and automate all your operations. In this article: Link a Channel to the Flows Chatbot Link a Channel to the Generative AI Chatbot Prerequisites The integration of the channel you want to use is first don

This screen displays all created chatbots and their respective data, organized into tabs by chatbot type: Generative AI Chatbots, Flow Chatbots, and Automated Screening. You can mark the chatbots you use most frequently as favorites, ensuring they appear first in the list. In this article: Exportin