Category: 8.6 Chatbot Analysis and Optimization

In the Zenvia Customer Cloud, the Calls (Chatbot inbox) tab is responsible for providing a complete record of the data from the services performed by the created chatbots. For companies looking to enhance their customer service experience, analyzing this information is an excellent advantage as it a

In Zenvia Customer Cloud, the Flow Maps functionality allows understanding and optimizing the customer journey when interacting with the chatbot. It provides valuable insights into how users progress through the conversation flow and highlights the points where drop-offs are most frequent. How the m