Category: 06. Analytics

Zenvia Customer Cloud broadcast report provides information to monitor and track the technical details of your communications, such as broadcast status, contact data, respondents, and common errors in sending. ⚠️ Attention: This feature is only available to users with the Viewer, Operator or Admin p

Scheduled test drives Analysis is a feature of the Analytics module of Zenvia Customer Cloud that provides reports on requests for demonstrations of your product. If your company is a dealership, for example, you can register all TestDrives for a car. The metrics are derived from conversations held

Scheduled Visits is a feature of the Analytics module of Zenvia Customer Cloud that provides reports on the quantity of scheduled and received physical visits in your company.  The metrics are derived from conversations held in the Sales module.  You can filter the data by groups and time period to

Operation performance is a feature of the Zenvia Customer Cloud Analysis module. Here, you'll find reports on new contacts and conversations held in the Customer Inbox. Filter data by groups and time periods to analyze in detail the metrics of the Sales module, such as response time and interactions

For users who have Mercado Pago integration in Zenvia Customer Cloud, this functionality of the Analytics module provides information about the status of generated payment links. These links are sent in conversations with your contacts through the Customer Inbox. To learn how to integrate Mercado Pa

For users who have PayPal integration in Zenvia Customer Cloud, this functionality of the Analytics module provides information about the status of generated payment links. These links are sent in conversations with your contacts through the Customer Inbox. To learn how to integrate PayPal, refer to

Track your Quotes in the Analytics module of Zenvia Customer Cloud. In this panel, you'll have visibility into profits and quotes pending, rejected, and converted into sales. ⚠️ Attention: This feature is available to users with Viewer, Operator, and Admin profiles. You need to have the Quotes appli

Closing reasons is a feature of the Analytics module in Zenvia Customer Cloud that allows for a better understanding of the reasons behind the closure of chats by Agents users. You can filter data by group and time period to thoroughly analyze the metrics of the Sales module, identifying improvement

Teams Performance Analysis is a feature of the Zenvia Customer Cloud Analytics module. Here you'll find reports on the performance of each user and all their teams. Filter the data by time period to analyze the metrics of the Sales module in detail. ⚠️ Attention: This feature is only available to us

Track the performance of your broadcasts in Analytics > Broadcasts and have a consolidated view of your campaigns. The tool centralizes all created, scheduled, and canceled broadcasts, facilitating performance tracking. ⚠️ Attention: This feature is only available to users with the Viewer, Operator