04. Support Conversations Analysis
The Support Conversations report in Zenvia Customer Cloud provides detailed information about the Support Service conversations. Use it to analyze and generate comprehensive reports on your chat support interactions.
⚠️ Attention: This feature is available for users with Viewer, Operator, and Admin
03. Channels Analysis
The Channels report in Support Service in Zenvia Customer Cloud shows all information about tickets received through different communication channels. Use it to analyze and generate detailed reports to improve your team's performance and service quality.
⚠️ Attention: This feature is available for u
02. Response Time (SLA) Analysis
The Response Time (SLA) report in Zenvia Customer Cloud shows all the information about Support Service response times for tickets. Use it to analyze and generate detailed reports on tickets handled by SLA agreements.
⚠️ Attention: This feature is available for users with Operator and Admin profiles
Analysis of Tickets Attended
TheTickets Attended report in Zenvia Customer Cloud shows all tickets attended by the Support Service teams. Use it to analyze the performance of your agents and the quality of service provided.
⚠️ Attention: This feature is available for users with Viewer, Operator, and Admin profiles.
How to Analy