Category: 01. Broadcast

Bulk SMS sending allows your messages to be read within minutes and has a 90% open rate. This means a higher chance of reaching and engaging recipients. The possibilities are numerous: holidays, enrollment campaigns, welcome and engagement messages, appointment and event reminders. ⚠️ Attention: Thi

Tags provide the ability to organize and categorize broadcast messages based on criteria such as target audience, subject, or type of action, making it easier to search for specific triggers and analyze their performance metrics. Furthermore, tags can be used to create custom filters, allowing you t

Allow new customer service inquiries initiated by a campaign to be directed to a specific groups or agents. Customer service assignment enables you to manage responses from mass WhatsApp broadcasts, distributing inquiries among your team members. ⚠️ Attention: This feature is available only to users

The smart broadcast feature aims to increase engagement with your contact base through Zenvia Customer Cloud by sending messages at the most appropriate times, taking into account when your contacts are most active with your communications. This feature enables achieving better delivery and read rat

Email is a widely used channel, and its use is strategic for sending campaigns as it allows your company to communicate directly with your target audience in a personalized manner. With Zenvia Customer Cloud, it is possible to send mass emails, create and edit message templates, all in an easy and c

To ensure efficient and secure delivery of your emails, we have outlined some important points and best practices for configuring your email broadcasts in Zenvia Customer Cloud. Authentication DNS Records: Make sure that the DNS record entries are correctly registered when setting up a domain. This

RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including: Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging. Sending messages with a

When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates. For example, your company launched a welcome promotion campaign with an exclusive discount for new users,

Use the Smart writer feature of Zenvia Customer Cloud to review the spelling and grammar of your messages to ensure that your broadcasts are of high quality. ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. Why use AI to review message content? In addition

For sending Email, RCS, SMS, or WhatsApp messages, it is necessary to choose how these messages are dispatched, and you can choose to send them in specific batches. Batch messaging is a feature that allows you to send messages separately if you do not want to send messages to all recipients at once.