Monitor Operation: Conversations and Agents
The Monitor Operations is a feature that allows you to monitor support interactions in real time, view operational indicators, and access ongoing or completed conversations.
The monitor view adapts according to the user’s profile, ensuring that each person has access only to the information and acti
Internal Message Functionality
Important: Before following the instructions, make sure the feature is available for your access profile.The Internal Message feature aims to provide and facilitate internal communication between the Administrator and the agent. With this functionality, the Administrator can start an internal conver