Category: 8.5 Chatbot content

The action Intelligent Response based on file is used to automatically generate intelligent messages using Artificial Intelligence based on the files uploaded to the AI Library. This action is commonly applied in cases where the chatbot is prepared to respond to a series of topics regarding the bran

In Zenvia Customer Cloud, the Text Message feature is crucial in the chatbot as it allows you to initiate interaction with your user. For example, you can start with a welcome message, then proceed to ask your customer what they desire, and so forth. This feature enables the communication you need w

In Zenvia Customer Cloud, the File Request feature allows your customer to request a file during the chatbot conversation. For example, if the user needs a document to proceed with the assistance, they can request a photo of that document from your customer via File Request. This ability to include

Intelligent response based on the internet  content is used to generate intelligent messages automatically using Artificial Intelligence (AI). This action is commonly applied in cases where the chatbot is prepared to respond to a series of topics regarding the brand's product/service in a generative

In Zenvia Customer Cloud, the action Consult ZIP code can be used to retrieve details of the zip code entered by the customer. It receives the number entered by the customer during the conversation and from there, it retrieves additional data such as: Street, Neighborhood, City, and State. It is rec

In Zenvia Customer Cloud, the End conversation action can be used whenever your customer ends a session. This option receives the closing/farewell text from the bot that will be sent to the interacting customer. In addition to ending the conversation, informing the customer that the bot concludes af

In Zenvia Customer Cloud, the API Call feature allows users to include an API within their chatbot. An Application Programming Interface (API) is a way for one program to interact with another, hence API calls are the means by which they interact. Thus, it's possible to use an API call to send data

In Zenvia Customer Cloud, the input of Options List is a feature that allows chatbots to employ clickable lists as a strategy to make interactions with users more engaging. Options lists consist of a series of items or actions that the user can choose by clicking on them, instead of typing a respons

The Send File feature allows the chatbot to send images or documents to users during the conversation.  This content is useful for situations like sending a duplicate invoice, product manuals, or other necessary documents. How to configure the Send File feature Choose the chatbot you want to add the