02. File Request: Receiving Multimedia Content
In Zenvia Customer Cloud, the File Request feature allows your customer to request a file during the chatbot conversation. For example, if the user needs a document to proceed with the assistance, they can request a photo of that document from your customer via File Request.
This ability to include
03. Menu Chatbot Options List
In Zenvia Customer Cloud, the input of Options List is a feature that allows chatbots to employ clickable lists as a strategy to make interactions with users more engaging.
Options lists consist of a series of items or actions that the user can choose by clicking on them, instead of typing a respons