02. File Request: Receiving Multimedia Content
In Zenvia Customer Cloud, the File Request feature allows your customer to request a file during the chatbot conversation. For example, if the user needs a document to proceed with the assistance, they can request a photo of that document from your customer via File Request.
This ability to include
03. Menu Chatbot Options List
In Zenvia Customer Cloud, the input of Options List is a feature that allows chatbots to employ clickable lists as a strategy to make interactions with users more engaging.
Options lists consist of a series of items or actions that the user can choose by clicking on them, instead of typing a respons
01. Open Field: Receiving Content from the Chatbot
In Zenvia Customer Cloud, the Open Field content allows requesting data from the customer interacting with the chatbot, whose response will be given by them in free-text format instead of selecting predefined options or buttons.
For example, if you need to collect information such as CPF (Brazilian