02. Create an account and login to Zenvia Customer Cloud
Welcome to Zenvia Customer Cloud! Create an account and access a single multichannel solution that centralizes and manages your customer data with greater operational efficiency.
The first step to create an account is to choose a plan. You can sign up for a Zenvia Customer Cloud plan on Zenvia websi
08. How two-factor authentication works in Zenvia Customer Cloud
Enable two-factor authentication to ensure the security and protection of your account on Zenvia Customer Cloud.
What is two-factor authentication, and what is it used for?
Two-factor authentication is a security method that verifies identity before allowing users to access an account.
The verificat
07. Notification Center
The Zenvia Customer Cloud Notification Center centralizes essential notifications for your daily activities, allowing you to view them at any time.
06. Reset or change my password
In this article, learn how to reset or change your access password for Zenvia Customer Cloud.
The following steps describe how to reset forgotten passwords. If you want to make changes to a known password, continue with Change my password.
Reset my password
If you have forgotten your access password
05. Managing organizations in Zenvia Customer Cloud
Organizations are the main accounts that group other accounts to which you have access. There are two types of organizations in Zenvia Customer Cloud:
Main organization: it is your original organization;
Sub-organizations: these are organizations that are part of a main organization.
Every user o
04. Zenvia Customer Cloud overview
When accessing the solution with email and password, the Homepage provides important information for your use and monitoring of your organization's data.
⚠️ Attention: The Home page is not available for users with the Agent profile. Other access profiles can access the screen with some limitations:
03. First steps in Zenvia Customer Cloud
First steps in Zenvia Customer Cloud are essential to start using the software and optimize your end-to-end journey.
When accessing the software for the first time, account administrators can easily input their contacts and work team with ease and autonomy.
The process is simple, and if you want to
01. What is Zenvia Customer Cloud?
Zenvia Customer Cloud is a unified and multichannel solution that allows your company to manage and provide personal, engaging, and seamless experiences through interactions throughout the entire customer journey.
The solution's features are available in a module-based structure, and you can navigat