Limitations of WhatsApp Business API
Check out the main limitations of the WhatsApp in Zenvia Conversion.
Message Templates in Zenvia Conversion
Due to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writ
How to set a greeting message for other sources
Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
To activate this function, follow the steps explained below:
1 - Go to Conversation Channels on the left menu and choose the channel of your business (WhatsApp or Fac
How to set up Zenvia Conversion Bot
At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times.
And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps
How to Create a Direct Access Link to Your Instagram Inbox
From your website, newsletters, or other channels, you can use the URL shortener from Meta (Instagram) to redirect clients to a conversation in your instagram.
When a client starts a new conversation or continues an existing conversation with your Instagram account, using an ig.me link, the client w
MercadoPago App
Learn how to activate this integration and share a payment link in your conversations within Zenvia Conversion
To activate this app, follow the steps below:
1 - Go to Apps and click on the MercadoPago icon to start the integration:
Important: Our integration with Mercado Pago is only avail
Tips for creating greeting messages with Zenvia Conversion Bots
Learn how to get the most out of this feature
For your clients to be satisfied with the service you provide, it's important to put some thought into how and when you'll use welcome messages. Here we'll show you a few examples.
A welcome message is a good opportunity to clarify from the beginning
Create tickets with Trello in Zenvia Conversion
How to activate and use the Trello app to create support tickets.
Turn your conversational channels into true customer service and support!
With this app you can:
Create tickets directly from your WhatsApp, Facebook Messenger and Instagram conversation.
View and publish comments on ticke
Why we use Sessions on Facebook Messenger and how they are calculated
Why is it limited when I can start a conversation? What are the costs of using the Facebook API?
Just like WhatsApp, using the integration with Facebook Messenger has a variable login cost, which will be added to the plan you have contracted with Zenvia Conversion.
Why are Zenvia Conversion sess