Category: 04. Message broadcast

Important: Before following the instructions, make sure the feature is available for your access profile.When creating a Email, SMS, or WhatsApp communication, you can choose how and when those messages will be sent. The available options are: Send now: Sends the message in real time.Schedule broadc

Important: Before following the instructions, make sure the feature is available for your access profile.The purpose of the communication flow is to establish triggering rules through a customizable flow, allowing you to reach your target audience autonomously. With it, you can schedule an automatic

Important: Before following the instructions, make sure the feature is available for your access profile.The send with IA feature aims to increase engagement with your contact base through Zenvia Customer Cloud by sending messages at the most appropriate times, taking into account when your contacts

Important: Before following the instructions, make sure the feature is available for your access profile.For Email, SMS, or WhatsApp campaigns, you can choose to send messages in batches, allowing you to divide recipients into smaller groups instead of sending to everyone at once. ⚠️ Attention: Batc

Important: Before following the instructions, make sure the feature is available for your access profile.The communication builder in Zenvia Customer Cloud provides all the necessary tools for any user to create and edit automated flows in a practical and visual manner. This article describes all th

Important: Before following the instructions, make sure the feature is available for your access profile.Allow new customer service inquiries initiated by a campaign to be directed to a specific groups or agents. Customer service assignment enables you to manage responses from mass WhatsApp broadcas

Important: Before following the instructions, make sure the feature is available for your access profile.Use the Smart writer feature of Zenvia Customer Cloud to review the spelling and grammar of your messages to ensure that your broadcasts are of high quality. Why use AI to review message content?

In this article, you will find information about triggering e-mail messages in Zenvia Customer Cloud.

The Zenvia Customer Cloud email builder allows you to quickly create visually appealing marketing messages without needing any code. You can use ready-made templates or build your email from scratch by combining content blocks and layout rows. Before you beginThis article explains how to use the bui

Important: Before following the instructions, make sure the feature is available for your access profile.Send bulk WhatsApp messages and keep the conversation going with your customers through human or automated support on Zenvia Customer Cloud. This ensures a continuous and seamless experience for