Category: 03. Message broadcast

RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including: Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging. Sending messages with a

In this article, you will find information about triggering e-mail messages in Zenvia Customer Cloud.

Tags provide the ability to organize and categorize broadcast messages based on criteria such as target audience, subject, or type of action, making it easier to search for specific triggers and analyze their performance metrics. Furthermore, tags can be used to create custom filters, allowing you t

Allow new customer service inquiries initiated by a campaign to be directed to a specific groups or agents. Customer service assignment enables you to manage responses from mass WhatsApp broadcasts, distributing inquiries among your team members. ⚠️ Attention: This feature is available only to users

The smart broadcast feature aims to increase engagement with your contact base through Zenvia Customer Cloud by sending messages at the most appropriate times, taking into account when your contacts are most active with your communications. This feature enables achieving better delivery and read rat

To ensure efficient and secure delivery of your emails, we have outlined some important points and best practices for configuring your email broadcasts in Zenvia Customer Cloud. Authentication DNS Records: Make sure that the DNS record entries are correctly registered when setting up a domain. This

The communication builder in Zenvia Customer Cloud provides all the necessary tools for any user to create and edit automated flows in a practical and visual manner. ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. This article describes all the tools avail

When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates. For example, your company launched a welcome promotion campaign with an exclusive discount for new users,

Create and export a customized report with the most important data for you to understand how your contacts interact with your mass mailings. Reports help you better understand the performance of your communications and identify opportunities for your campaigns. ⚠️ Attention: This feature is availabl

Zenvia Customer Cloud allows you to export a dispatch report so that you can obtain details of a specific delivery, including the delivery status per recipient. This list is exported to a .csv file and can contain more than 100,000 contacts. To do this, click on Analytics > Broadcasts and select the