Start a customer service with a WhatsApp Message Template
Important: Before following the instructions, make sure the feature is available for your access profile.Message templates in Zenvia Customer Cloud are used to initiate or reestablish a conversation in the Customer Inbox.
These templates, created by you, undergo content validation by Meta, ensuring
How to configure the response mode
The response mode defines how agents move between conversations in the queue. Administrators and operators can choose between two navigation options:
Go directly to the next contact in the queue after an interaction: As soon as the agent sends a message or takes an action in the conversation, they a
Sending and receiving Instagram messages in the sales service
Send and receive Instagram Direct messages directly in the Zenvia Customer Cloud commercial inbox, centralizing the conversation flow and ensuring agility in customer service.
Requirements for UseFacebook Account with linked Instagram business account connected to Zenvia Customer Cloud.Instagram Pag
Operation Monitor
Important: This feature is available for the Viewer, Operator, Administrator, and Franchisee profiles.The Operations Monitor screen allows you to track, in real time, the performance of customer service teams, agents, and ongoing activities. This helps supervisors reduce idle time, serve customers f
Message sending errors in the Sales Customer Inbox
When a message is not delivered to the commercial service inbox, it is important to understand the reason for the error in order to take the correct measures.
Error messagesIn the inbox, located under Sales > Customer Inbox, you will see two types of messages related to errors:
Short and informative