Operation Monitor
Important: This feature is available for the Viewer, Operator, Administrator, and Franchisee profiles.The Operations Monitor screen allows you to track, in real time, the performance of customer service teams, agents, and ongoing activities. This helps supervisors reduce idle time, serve customers f
Sales chat operation monitoring in Zenvia Customer Cloud
Important: This feature is available for the Viewer, Operator, Administrator, and Franchisee profiles.The Activities tab (within the Operations Monitor) in the Commercial Service module of Zenvia Customer Cloud allows you to track your team's recent actions in commercial service interactions and ana