02. My access to Zenvia Customer Cloud is restricted. What should I do?
Your account may have been temporarily blocked due to non-payment, identification of fraudulent activities, or a request to cancel the contract.
⚠️ Attention: Note that, in blocked accounts, the software navigation menus are displayed with a closed padlock icon , indicating restricted access. Even w
03. How to change my plan
Change your plan directly in the Zenvia Customer Cloud. You can easily and quickly change your subscription by following the steps below.
⚠️ Attention: The plan change can only be made by users with the Admin profile.
Step-by-step guide to change your plan
Log in to your Zenvia Customer Cloud accou
01. Plans and contracts in Zenvia Customer Cloud
Subscription to a Zenvia Customer Cloud plan must be done on the Zenvia website. It is necessary to combine a software plan with a channels plan.
Check plan details, contracts, and payment method at Settings > Plans and contracts.
⚠️ Attention: This feature is only available for users with the Admin