How to create and use quick reply messages in sales service
Important: Before following the instructions, make sure the feature is available for your access profile.Quick replies are message templates used to streamline communication during a conversation. They can be sent in recurring situations, such as when a product is out of stock or when a contact send
Configurações gerais do atendimento comercial
Important: Before following the instructions, confirm that this feature is available for your access profile.In Zenvia Customer Cloud, you can customize how commercial service works — from the team's working hours to how conversations are distributed. The settings configured in this area directly im
How to configure the response mode
The response mode defines how agents move between conversations in the queue. Administrators and operators can choose between two navigation options:
Go directly to the next contact in the queue after an interaction: As soon as the agent sends a message or takes an action in the conversation, they a
Commercial service group settings
Important: Before proceeding with the instructions, confirm that the feature is available for your access profile.
Manage and organize how users are grouped and how interactions are distributed among them. The settings applied in this section directly impact the inboxes of the managed groups
Getting
How to set up the sales group’s business hours
Learn how to set up business hours in Zenvia Customer Cloud, including weekdays and start and end times for the shifts.
Team working hoursAny user profile can configure working hours to control availability and ensure the correct distribution of service requests.
How to set up working hours1. Go to