02. Conditions and usage of InteractionZ
InteractionZ are records of interactions between the company and its customer. In Zenvia Customer Cloud, this is the term used to represent the communication between both parties.
Each InteractionZ lasts for 24 hours from the moment it is opened. During this period, your company can exchange unlimit
01. Consumption report in Zenvia Customer Cloud
The consumption report provides a detailed view of the usage of the plan contracted by your organization, allowing you to monitor the volume by channel, InteractionZ, and users. Additionally, it enables you to monitor the billing estimate for the current month and compare it with previous months.
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