Category: Zenvia Customer Cloud

09/17   New integration skill for generative AI Chatbots The new feature allows setting a context to send or request information available from external systems, as well as request services from them using API calls. Some examples of these actions include retrieving user information, checking ord

Resolve your doubts about the use of international and regional phone prefix codes to ensure your contacts' accuracy in message broadcasts, and learn how to avoid errors and additional charges in Zenvia Customer Cloud's broadcasts. Why should I review the international and regional phone prefix code

The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions. Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

The email domain is the entire part of an email address that comes after the @ symbol. You can create a custom domain with your company's name to give more authenticity to your messages. This article will guide you through the steps to register and add a domain. ⚠️ Attention: This feature is only av

Start your journey with Zenvia Customer Cloud integrations for Devs (APIs) Get resources, information and tutorials to start using our APIs. Test in Sandbox Connect  Sandbox traffic is not charged, but to use this feature, an active plan is required. Zenvia Customer Cloud is a web software solutio

Message templates in Zenvia Customer Cloud are used to initiate or reestablish a conversation in the Customer Inbox.  These templates, created by you, undergo content validation by Meta, ensuring their effectiveness. Once approved, they can be used to initiate conversations with your contact base. �

Welcome to Zenvia Customer Cloud! Create an account and access a single multichannel solution that centralizes and manages your customer data with greater operational efficiency. The first step to create an account is to choose a plan. You can sign up for a Zenvia Customer Cloud plan on Zenvia websi

Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers. This article is an introduction to guide you through the first steps and ensure that your solution meets your

The Channels module in our solution integrates conversational channels with other modules in Zenvia Customer Cloud, enabling your company to provide effective customer service through practical and unified communication. ⚠️Attention: This functionality is only available for users with Operator or A