This setting allows you to enable the automatic closure of a call in the event of user inactivity, and is valid for the WhatsApp, Web Chat, Facebook, Telegram and Mercado Libre channels.  Automatically closing a call reduces customer waiting times, increases responsiveness and improves customer satisfaction by avoiding unnecessary delays.

To access this feature, go to Zenvia Chat - Administrator Profile > Service> Automatic finish.

To add the setting to your account, simply click on the + button and make the following settings:

• Name: name given to the schedule created.
• Closing time (in seconds): time counted from the agent's last message.
• Date: if the company is interested, an automatic message can be configured which will be sent to the user after the automatic closing of the call.
• Departments: areas of the company to which the closure is linked.

After defining the information, click on Save. 

Done! Automatic finish made.