🌎 By Humanz for Humans: Welcome to the Zenvia Chat Help Center.
Our documentation is divided into three categories:
- Concept and Access: tool concepts and instructions for accessing it;
- Getting Started: an overview of the tool and its main features;
- Features and Functions: user manuals for operating the tool;
- Frequently Asked Questions: common questions and answers.
💡 Tip: stay up to date with all the latest releases, updates, and new features by reading the article What's New in Zenvia Chat.
Now that you understand how the Help Center is organized, explore more information about Zenvia Chat by accessing the articles. 🚀
Concept and Access and Getting Started
- 01. What is Zenvia Chat?
- 02. How to access and set the language in Zenvia Chat (admin)
- 03. Changing password and profile picture (admin)
Features and Functions
This category includes user manuals, providing the easiest and quickest way to start using Zenvia Chat.
Home
TasksService
- 01. Agent list
- 02. Profile permissions
- 03. Workdays
- 04. Manage break status
- 05. Departments
- 06. Hours and holidays
- 07. Tags
- 08. Quick responses
- 09. Automatic messages
- 10. Automatic finish
- 11. Transfer rules
- 12. Contact list
- 13. Widgets
Analysis
Settings
My Account
Channels
Integrations
Account Preferences
Agent
- Monitoring services – Agent
- Access and set the language in Zenvia Chat – Agent
- Change password and profile picture – Agent
- Attend customers – Service inbox
- Activate notifications
- Be available for service
- Manage Contacts
- Manage Tasks
- Insert notes, tags, and files
- View all my services – History
- WhatsApp Templates Notification via Zenvia Chat
Implementation Process
Implementation process steps – Settings and responsibilities
Frequently Asked Questions
This category includes an article of questions and answers to assist with common queries.
🎧 Support Channel
Didn’t find what you were looking for? Talk to Zoe, our virtual assistant, and get your questions answered. 