🌎 By Humanz for Humans: Welcome to the Zenvia Chat Help Center.

Our documentation is divided into three categories:

• Concept and Access: tool concepts and instructions for accessing it;
• Getting Started: an overview of the tool and its main features;
• Features and Functions: user manuals for operating the tool;
• Frequently Asked Questions: common questions and answers.

Now that you understand how the Help Center is organized, explore more information about Zenvia Chat by accessing the articles. 🚀

Concept and Access and Getting Started

• 01. What is Zenvia Chat?
• 02. How to access and set the language in Zenvia Chat (admin)
• 03. Changing password and profile picture (admin)

Features and Functions

This category includes user manuals, providing the easiest and quickest way to start using Zenvia Chat.

Home

• 01. Dashboard 
  • Internal message between Admin and agent
  • Transfer service

Tasks

• 01. Tasks

Service

• 01. Agent list
• 02. Profile permissions
• 03. Workdays 
• 04. Manage break status
• 05. Departments
  • 01. First response, wait, and service SLA 
• 06. Hours and holidays
• 07. Tags 
• 08. Quick responses
• 09. Automatic messages
• 10. Automatic finish
• 11. Transfer rules
• 12. Contact list
• 13. Widgets

Analysis

• 01. Channels
• 02. Voice calls
• 03. Satisfaction Survey
• 04. Adherence

• 05. Access history

• 06. Customer Service History

• 07. Custom analytics

Settings

My Account

• 01. Plans
• 02. Account information
• 03. FAQ – Plans and licenses in Zenvia Chat

Channels

• 01. Webchat
• 02. Email
• 03. Facebook
• 04. Telegram
• 05. Mercado Libre
• 06. WhatsApp
• 07. Custom Channel

Integrations

• 01. Webhook
• 02. API
• 03. RD Station Marketing
• 04. Zenvia Chat Data API

Account Preferences

• 01. Account Preferences

Agent

• Monitoring services – Agent
• Access and set the language in Zenvia Chat – Agent
• Change password and profile picture – Agent
• Attend customers – Service inbox
• Activate notifications
• Be available for service
• Manage Contacts
• Manage Tasks
• Insert notes, tags, and files
• View all my services – History
• WhatsApp Templates Notification via Zenvia Chat

Implementation Process
Implementation process steps – Settings and responsibilities

Frequently Asked Questions

This category includes an article of questions and answers to assist with common queries.

• FAQ

🎧 Support Channel

Didn’t find what you were looking for? Talk to Zoe, our virtual assistant, and get your questions answered.