Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues.

These contents are processed using advanced techniques, such as the combination of semantic search with vector search, allowing the AI to find the most relevant snippets and provide more accurate and contextualized answers.

Restrictions:

• For files, accepted formats are: .csv, .doc, .docx, .txt, .pdf
• For URLs, only HTML pages are accepted.
• The maximum size is 10MB for PDFs and 5MB for others.
• The maximum total file size allowed is 100 MB.
• You can add up to 50 URLs.
• Only the texts contained in both URLs and Files are read.

⚓Add file content to the Knowledge Bases

1. Access the Knowledge Bases.

2. Click on Add content.

3. Select the File content type.

4. Choose an identification name.

5. Select the language of your file. Accepted languages are: Portuguese, English, and Spanish.

6. Click the icon to select a file or drag and drop it onto the indicated screen.

7. Finish by clicking Process and update.

⚓Add URL content to the Knowledge Bases

1. Access the Knowledge Bases.
2. Click on Add content.
3. Select the URL content type.
4. Choose an identification name. Accepted languages are: Portuguese, English, and Spanish.
5. Select the language.
6. Indicate the URLs: 

• Manually: Enter the URL in the blank field. If you want to add another one, click on Add URL
• Multiple: Click on Add multiple URLs and enter one URL per line. Then, click on Insert URLs to save.

      7. Finish by clicking Process and update.

Status of added content

After adding the content, whether it is a File or URL, the information will be processed and will have three statuses:

• Processed: the file/URL has been processed and is available for use.
• Processing: the file/URL has been uploaded and is being processed.
• Uploading: the file/URL is being uploaded.

⚓Delete content from the Knowledge Bases

 To delete content:

1. On the main screen of the Knowledge Bases, click on the more options icon   located in the content block.
2. Choose Delete file.
3. Confirm by clicking Confirm deletion.

Download knowledge base content

If you want to download the documents uploaded to your knowledge base to have more autonomy when analyzing or improving your Generative AI chatbot, follow these steps:

1. On the main Knowledge Bases screen, click the more options icon located on the content block.
2. Select Download file. The download will start automatically.

In this same more options menu, it is also possible to:

• Update content.
• Copy content name.