Located in the left sidebar menu, Settings is a feature of the Support module in Zenvia Customer Cloud. Here you configure your Support Tickets and Chat for your support team.

To use this feature, go to: Support Service > Settings.

Ticket Settings

Ticket settings are related to the Tickets. Click Manage to configure the features:

• Triggers
• SLA Contracts
• Services
• Priorities
• Categories
• Status
• Justifications
• Tags

Conversation Settings

Conversation settings are related to the Inbox. Click Manage to configure the features:

• Customer support groups
• Transfer rules
• Automatic distribution
• Quick replies
• Automatic messages
• Automatic closure
• Business hours