Configure Business Hours to inform your customers about the availability of your operation each day of the week and the break periods of your Support Service team in the chat.

⚠️ Attention: This feature is only available for Operator and Admin profiles.

How It Works

To use this feature, go to Support Service > Settings > ConversationSettings > Business Hours > Manage.

On the main screen, you will see the following information:

• Name;
• Period;
• Group;
• Hours;
• Break;
• Status (active or inactive);
• Editing and deletion options.

💡 Tip: Use filters to get specific search results.

Create Business Hours

Go to Support Service > Settings > Conversation Settings > Business Hours > Manage.

1. Click the New Business Hours button.

2. Enter a name for the Business Hours. Example: Standard Support.

3. Select the time zone.

4. Choose the working days and fill in the Business Hours. For example: From 08:00 to 18:00.

5. In Break, configure the break time for your team. For example: From 12:00 to 13:00.

6. Make these support hours available for all groups or select specific groups.

⚠️ Attention: Selecting Business Hours for all groups will affect all departments.

7. Save the information.

Done! Business Hours created successfully.

💡 Tip: You can create personalized Business Hours for each type of support your company offers.