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  4. 11. Settings
  5. 10.9 Plans and contracts
03. How to change my plan
4 min
Created by Leonora Alves on 9/3/2024 9:13 AM
Updated by Leonora Alves on 4/10/2025 6:34 PM

Make the plan change directly in Zenvia Customer Cloud. You can change your subscription easily and quickly by following the steps below.

⚠️ Attention: Plan changes can only be made by users with the Admin profile.

Step-by-step to change your plan

  1. Access your account in Zenvia Customer Cloud.
  2. Go to Settings > Plans and contracts.
  3. Click on Change Plan in the upper right corner of the screen.
  4. Choose the desired software plan and channel packages.
  5. Check the new values in the request summary and the unit prices for each channel package. If everything is correct, request the change.
  6. Read the terms and conditions before finalizing the request.

💡 Tips

  • You can request an increase or decrease in your plan directly in Zenvia Customer Cloud.
  • The Enterprise plan is available upon request. After the request, a consultant will contact you via email to discuss the proposal.
  • Reducing the plan may limit access to some modules. Before requesting, check the features of each plan.

How to track the status of your request?

As soon as you make the request, our team will review it. You will receive a notification in Zenvia Customer Cloud and an email with the result of the change. If you need help, our support team is available.

My plan was not changed, now what?

If your plan was not changed, check the instructions sent to the registered email in Zenvia Customer Cloud.

Rules for plan changes

  • Canceled plan: If your plan is canceled, you must resolve the cancellation before making changes.
  • Payment method:
    • The payment method and currency will follow the original contract.
    • It is not possible to change the payment method (e.g., from credit card to invoice or vice versa) directly in the software. To do so, contact the support team through Zoe.
    • If you already use a credit card, you can change your card in Settings > Plans and contracts, under the option Manage cards.


Billing cycle

The plan change in Zenvia Customer Cloud takes effect immediately, allowing you to enjoy the new features right away. The billing cycle follows a recurring model, similar to a subscription, based on the plan's purchase date. For example, if you purchased the plan on the 15th, billing will occur on the 15th of the following month. The next invoice will reflect the new terms of your chosen plan.

Frequently asked questions

1. Can I change my plan if it's canceled?
No. You need to resolve the cancellation before attempting to change the plan.

2. Can I change my plan's payment method?
It is not possible to change the payment method through the software. To switch from credit card to invoice or vice versa, contact support.

3. When does the new plan take effect?
The plan change in Zenvia Customer Cloud takes effect immediately, and billing follows a recurring cycle based on the plan's purchase date. For example, if the plan was purchased on the 15th, billing will occur on the same day in the following months, reflecting the new conditions.

4. Where can I see the details of available plans?
Plan details are available on the Zenvia website.