As an Administrator of the account, you can deactivate or delete users from your organization.

• Deactivate: The user loses access but can be reactivated at any time without losing data or settings.

• Delete: Deletion is permanent. If the user needs to be added back, they will have to be registered as a new user.

How to deactivate a user

1. Go to Settings > Users and organization;

2. In the Users in this organization tab, locate the user and deactivate them. The status will change to Off ;

3. If the user is active in more than one organization:

   1. Click on the user's name;

   2. In the list of organizations, disable the user in the desired ones by clicking on the icon . To deactivate a user from all organizations in which they participate, simply disable the first filter in the list.

⚠️ Attention: A deactivated user still appears in the users list and can be reactivated. If they are active in another organization, they will continue to access Zenvia Customer Cloud.

How to delete a user

1. Go to Settings > Users and organization;

2. In the Users in this organization tab, click on the user's name;

3. Click on Delete this user.

⚠️ Attention: Deletion is permanent, and the user is removed from all organizations.

That's it! Now you know how to remove users from your organization.