With the integration between Tiendanube and Zenvia Customer Cloud, you can automate WhatsApp message sending upon receiving new orders and share product information directly in conversations with your customers.
⚠️ Attention:
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This feature is available only for users with Operator and Admin profiles.
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For customers to be contacted via WhatsApp, they must have a phone number assigned at the time of purchase. See details below.
How to make the phone number mandatory in Tiendanube?
To ensure the customer's phone number is collected at the time of purchase, follow these steps:
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Go to Settings in NuvemShop and navigate to Checkout Options.
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In the Phone section, select the option Make the "Your contact phone" field mandatory.
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Click Save.
How to install Tiendanube in Zenvia Customer Cloud
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In the side menu, go to Sales > Integrations.
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Click the Add button
in the lower right corner.
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Select Tiendanube.
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Choose the group where you want to install the app and confirm by clicking Assign.
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After selecting the group, complete the installation by clicking Install.
Connect the Tiendanube account
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You will be redirected to Tiendanube to grant permissions to Zenvia Customer Cloud. Click the action button to accept the terms and complete the connection.
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Return to Zenvia Customer Cloud and enable the option to send automatic messages by selecting the desired message template.
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Click Save to complete the configuration.
How to use the Tiendanube app
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In a conversation in Zenvia Customer Cloud, click on the contact conversation options button , located to the left of the typing area, and select the Tiendanube icon.
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In the window that opens, enter the product SKU and select it.
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Preview the message: you can add the product description, price, and/or promotional price. When ready, click Send to send it to the customer.
