The default email is the email account automatically used for sending transactional messages in the Zenvia Customer Cloud Serve journey. This means that any email triggered by system triggers during support service will be sent from the email configured as default.

Usage example

If a ticket has triggers set up to send emails to the customer, these emails will be sent from the default email defined in the system settings.

How to set the default email

1. Go to Support service > Settings > Ticket Settings.
2. In the Default Email option, click on Manage.
3. All listed emails are the same previously configured in Settings > Channels > Email.
   • If no email is configured, click Register new email. Learn how to register a domain and add an email address.
4. To set a default email, click the three-dot menu next to the desired email and select Set as default account.

The email configured in Channels is available as the default email. When accessing a ticket that has a trigger, the message is sent from the default email set in the system.

Important rules

• Only one email can be set as default for support service.
• If only one email is configured, it will be automatically set as default.
• If multiple emails are configured, it is possible to change the default at any time.

Additional tips

• The default email is identified with the tag "Yes" in the Default account column.
• In the options menu , it is possible to copy the email address to paste it elsewhere as needed.

With these settings, you ensure that all transactional emails for support service are sent in a standardized way.