Omie is an Enterprise Resource Planning system that offers integrated solutions for areas such as finance, sales, and procurement. Integrating it with Zenvia Customer Cloud allows you to keep your contact database always up-to-date in real-time, facilitating management and optimizing processes.

💡 Tip: Curious about systems, their purposes, and use cases? Visit the article Systems in Zenvia Customer Cloud to learn more.

Learn the step-by-step process for performing this integration in the article How the integration with OMIE works.

What data can I obtain with this integration?

• Connecting OMIE with Zenvia Customer Cloud allows the contacts from this Enterprise Resource Planning system to be automatically created in the Zenvia Customer Cloud contact database.

• In addition, it is possible to import purchase data, enabling Zenvia's intelligence to analyze and classify using Recency, Frequency, and Value (RFM). Recency: Time since the last purchase. Frequency: Number of orders placed in recent days. Value: Average ticket of the contact during the period.

• In transactions, you can retrieve the contact’s sales history (transactions); Order – Quantity: How many products were purchased in the transaction; Product Catalog – Description: Product description details from the Enterprise Resource Planning system; Value: Total transaction value (sum of all products); Invoice Document: Number, series, and type of issuance.

You have now found information on how to integrate OMIE with Zenvia Customer Cloud.

Want to know more?

Access to understand how the integration works here.

Access to see use cases here.