How to set up the sales group’s business hours

Learn how to set up business hours in Zenvia Customer Cloud, including weekdays and start and end times for the shifts.

Team working hours

Any user profile can configure working hours to control availability and ensure the correct distribution of service requests.

1. Go to Sales > Settings > General settings.

2. Under Business hours, click Manage.

3. Add, adjust, or delete schedules:

a. Enable or disable weekdays.

b. Set the working periods in the From and until fields.

c. To add intervals, click Add schedule.

4. Click Save.

Configuration example:

Impact on the service inbox: